Customer Service Sales

Floyd Clerkley

Email: *********@********.***

Address: ***** * ******* *** *** 139

City: Denver

State: CO

Zip: 80247

Country: USA

Phone: 720-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Floyd Clerkley

Denver, CO.

PROFESSIONAL PROFILE

Allonhill, Denver CO

Mortgage Analyst 2011-2012

aa Review servicer-provided mortgage loan documentation for accuracy

and completeness.

aa Condition loan file for missing documentation in a clear, concise, and

respectful manner.

aa Entered data using a proprietary system. Drafted loan level comments

in accordance with client policy and procedure.

aa Reviewed and analyzed data which included verification of data against

multiple sets of guidelines.

aa Demonstrated understanding and knowledge of Federal, state and local

mortgage compliance regulations.

Aurora Bank, Lone Tree, CO

Foreclosure Prevention Specialist III 2009-2010

aa Protected bank assets through established guidelines to prevent foreclosure or financial loss on non-bankrupt, delinquent accounts

aa Handled all non-bankrupt, delinquent accounts and accounts in loss mitigation and foreclosure.

aa Structured repay plans and conducted foreclosure campaigns which kept people in their homes and decreased expenses for company.

aa Handled inbound and out bound calls regarding issues with loan packages. Reviewed documented correspondence on customer accounts to resolve issues in accordance with established regulations.

aa Implemented default /foreclosures within timelines, Stayed on top of current changes in investor and insurer guidelines.

aa Complied with all investor/insurer, federal and state guidelines and federal/state regulations governing default mortgage serving. Demonstrated ability to follow all company policies/procedures and guidelines.

aa De-escalated calls by having complete and full knowledge of plans and programs and by establishing and maintaining customer trust throughout the transaction.

aa Demonstrated ability to maintain at all times FDCPA, FCRA and all OTS requirements.

True Logic, Denver, CO 2007-2009

Collection Specialist

aa Collected High Balance Credit Card Accounts

aa Conducted customer interviews regarding financial information and delinquencies. Ability to ask probing and difficult questions in a manner that elicited customer co-operation.

aa Effectively and efficiently handled payment disputes utilizing payment histories of customers

Team Mortgage- 20th Century, Denver, CO

Loan Officer 2005-2007

aa Generated leads for loan products, prequalified consumers for loan products. Set Appointments

aa Conducted In-home and office interviews for completion of loan packages.

aa Completed loan packages for closings.

Nextel Communications, Lone Tree, CO 2002-2005

Corporate Collection Representative

aa Managed portfolio of Fortune 500 companies with past due accounts.

aa Collaborated with all levels of customer business hierarchy, sales department and Account Reps to implement payment plans resulting in realized revenue from balances being current.

aa Produced $2.5M a month in realized revenue from corporate collections.

aa Achieved highest level of revenue retrieval on large balances with unprecedented collection amounts for 2002-2004.

Centrex Financial, Lone Tree, CO

Loan Processor 2004

aa Reviewed packages for subprime automobile loans on behalf of federal and state credit unions.

aa Processed all legal documents and made funding decisions on all loans.

aa Collaborated with funding sources and communicated with dealerships.

aa Consistently exceeded production quota by funding a minimum of 6,000 per month.

Additional experience.

First Data Corporation, Englewood, CO

Account Manager

aa Provided Casinos quick cash- access solutions. Developed relationships with management and assisted the locations with product installation, added services, promotional incentives, Achieved the highest completion and customer satisfaction feedback from Casinos.

New Business Analyst

aa Sold value-added products to existing customers. Reviewed business statements, contacted customers. Obtained Referrals from existing customers. Generated over $3M in unexpected revenue by obtaining referrals with superior customer service.

aa Improved customer service levels and established rapport with existing customers

Credit Analyst

Analyzed credit applications for sales of money orders and money transfer products. Pulled credit reports, reviewed credit histories and business reports. Approved or declined credit based on analysis. . Cut costs and increased sales by shortening the credit review process from 90 to 60 days. Met or exceeded monthly production quota.

Education

University of Northern Colorado

Bachelor of Arts aaa Communications with emphasis in mass media.

Certifications: Fannie Mae, Freddie Mac, FHA loan certified, Licensed to sell Life and Health Insurance in Colorado.

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