Customer Service High School

Tamara Youngblood

Email: ********@**-*******.***

Address:

City: Houston

State: TX

Zip: 77068

Country: USA

Phone: 281-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Supply Chain Analyst offering 5 years delivering cost-effective, high-performance technological solutions to meet shifting organizational demands.

Educational Background:

High School Dipolma from Barbara Jordan High School, Houston TX 1/2001 to 6/2002 (Health Science)

Job History / Details:

Summary

Supply Chain Analyst offering 5 years delivering cost-effective, high-performance technological solutions to meet shifting organizational demands.

Skills

Windows XP, Office 97/2000, SAP/ERP Systems, Outlook, JETS,WC3,AS400, Aljex

Business process improvement

Requirement tracing

Advanced problem solving

Critical thinking

Experience

March 2012 to Current

Ceva Logistics Houston, Texas

Customer Services Rep II

Oversee all aspects of high volume accounts relating to the transportation of goods and the maintenance of the clients needs.

Maintain contact with airlines, trucking companies, and any agents that handle freight to ensure shipper and/or consignees are aware of problems.

Responsible for processing pick-up request and entering PO's in the system.

Respond to and handle all daily customer service request.

Prepare rates and invoices.

Prepare and assist with quotes for customers.

Run sales reports, maintain and file reports.

Manage complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.

Work with clients to establish detailed profiles and procedures that properly represent their export process.

August 2011 to February 2012

Fiserv Solutions Stafford, Texas

Client Relations Specialist

Provide first line of support via telephone, to client for resolution of problems related to all company programs.

Serve as primary on-call representative during non-business hours and participates in extended support hours offered each month end processing.

Obtain sufficient information to determine the possible cause of problems and work independently to decide the best and most efficient solution get the loan files operational including procedural changes as necessary.

Evaluate problem magnitude and whether to contact a programmer during off hours.

Resolve problems via corrections to system options, run streams, transmits to new or corrected programs.

Maintain client's monthly billing and monthly postage reporting and maintain client inventory.

Facilitates weekly client meetings to go over resolutions to previous weeks issues, new updates to streams received from the client, changes to incoming files, and any other client issues.

Work with implementations team to promote changes into the syst.

02/09 to 01/11

Shell Lubricants Houston, Texas

Filter Project/Filter Focal Point

Facilitated improvements to Shell Filter business from Shell Lubricants owing approximately $740,000 to the vendor to current on all invoices by following the Project objective, scope and schedule.

Executed several open order reports using GSAP every morning that list open orders that were not billed out in the automatic invoicing process.

Worked closely with the vendor to confirm what was delivered, so the open items could be invoiced to the customer.

Managed direct correspondence for the filter email box in regards to quantity disputes, delivery issues, delivery status, processes and procedures.

09/07 to 01/11

Supply Chain Analyst

Worked closely with the StBC (Sell to Business Customers) process, cleared inventory on standard and urgent PO request for lubes and export, complete request for alternate sourcing locations (direct or in direct) for lubes and exports.

Provide direct and intermediary communications on logistics and transportation issues to all levels of management, customers and vendors.

Schedule and make arrangements for shipments, maintain files of orders and correspondence.

Communicate and coach internal and external customers as required relative to general transport policy and corporate sourcing strategy.

Placed orders that were received via fax, phone or email.

Departmental Subject Matter Expert.

Issued credits and refunds pertaining to invoice corrections.

Work with plants to resolve order issues and changes.

Reviewed orders to ensure they were released in a timely manner so customers would receive product on time.

Work with sales representatives to resolve billing and product inquiries.

Fax an.

07/09 to 09/09

Shell Freight Analyst

Payment reconciliation.

Assisted a team of 4 to manage the GSAP carrier process.

Verified accounts receivable and accounts payable documentation.

01/07 to 09/07

Lubricants Sr. Customer Service Specialist

Used the netting technique to pull any invoices that were past due, current or over paid.

Scheduled "Platinum" customer orders using their P2P, SMRT and or ERP system from beginning to end.

Filed and pulled CofA's, MSDS Sheets, Spec Sheets, POD's and invoices daily.

Created and Scheduled DFOA orders using Shell online E-SERVE System.

Created purchase orders for freight and other services.

Placed and scheduled sales orders, processed credit cards checks or cash payments daily.

Worked closely with warehouse personnel in regards to quality and safety regulations set by OSHA and Shell Oil Company.

Created purchase orders for freight and other services.

09/06 to 12/06

Reliant Energy Resources Houston, Texas

Customer Service Representative

Answered incoming phones calls.

Accessed customers account information through SAP and handled each customer's individual issue.

Informed of account balances and made payments.

Submitted research request to other departments with detailed explanations of customers' issues when needed.

Assisted customers with selecting the best products available through the company to fit their financial, individual, and family needs.

10/05 to 09/06

Al's Formal Wear Houston, Texas

Management Trainee

Assist in customer's financial situation.

Processed all customer-banking inquiries.

Processed all banking transactions.

Managed and tracked each employee's daily, monthly and annual goals via spreadsheet.

Education

2002 Barbara Jordan High School Houston, Texas

High School Diploma

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