Customer Service Administrative Assistant

Kianna Fernandes

Email: ********@*****-*******.***

Address:

City: Stoneham

State: MA

Zip: 02180

Country: USA

Phone: 339-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations. Energetic and reliable Office Manager skilled with working with a diverse group of people. Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.

Educational Background:

High School Dipolma from Middlesex Community College, Bedford MA 1/2001 to 12/2012 (Office Systems and Administration)

Job History / Details:

Career Overview

Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations.

Energetic and reliable Office Manager skilled with working with a diverse group of people.

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.

Skill Highlights

Schedule management

Travel administration

Self-starter

Deadline-oriented

Employee training and development

Microsoft Office

Spreadsheet development

Report analysis

QuickBooks

Core Accomplishments

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Calendaring

Planned all meetings and travel for companies..

Professional Experience

September 2012 to Current

Agape Dentist Woburn, MA

Financial Coordinator

Calculated Coordination of Benefits (COB).

Managed incoming and outgoing calls for Dental office.

Implemented updated online collection procedures for payment, increasing on-time payments by 70 percentage .

Updated patient accounts and information on a daily basis.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

October 2010 to June 2012

Varinos Dental Associates Peabody/ Newburyport, MA

Junior Office Manager/ Financial Coordinator

Proactively identify the needs to build and run daily office activities/duties.

Establishing and maintaining electronic and hard copy filing systems Facilitate and manage all insurance claims with a successful 90 percentage rate.

Scheduling appointments for patients.

Verify Insurance.

Improved timely paying of bills by developing flexible payment plans for patients.

Supervised and trained admitting, billing and collection staff.

Coordinated all department functions for team of 7 employees.

September 2009 to October 2010

Town of Arlington Arlington, MA

Monitor

Monitor Assisted children with special needs on and off the bus daily.

Maintained all safety measures to ensure there were no accidents while assisting special needs children with transportation.

Monitored daily log of children entering and exiting bus to ensure no child was lost or unaccounted for.

January 2008 to October 2010

Safecor Health Woburn, MA

Oral Syringe Technician

The trusting source for medication repackaging solutions.

Provided safe, repackaging performs to help costumers focus on quality patient care.

Filled syringes with different types of medication and shipped them to the participating hospital.

Accurately measuring medicine based on dose amounts for patients.

June 2009 to September 2009

American Furniture Rentals Woburn, MA

K & L

One of the nation's largest rental providers of residential, office, home staging and special events furniture.

Overseeing all assembly and placement of linen/kitchen products from start to finish.

Cleaned shelves, counters, tables and overall K & L storage area.

Assembled product lines that are available for rental by customers within the K & L inventory.

Reported to manager any product replacement issues within K & L inventory.

Education

2013 Middlesex Community College Bedford, ma

Associate of Business Office Systems and Administration

PowerPoint classes

Microsoft Office training

GPA 3.7

Honors Classes

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