Quality Assurance Customer Service
Resume:
Eric Gonzalez
Email: ********@***********.***
Address:
City: Visalia
State: CA
Zip: 93277
Country: USA
Phone: 559-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Experienced professional who consistently exceeds company objectives to secure client satisfaction and loyalty.
Dynamic and reliable with 4 years of experience, in areas such as sales, customer service, private business enterprise, manufacturing, and consulting.
Experience in planning, developing and implementing strategically based team building exercises, and group orienting applications.
Hardworking professional emphasizing cost-effective process improvement and organizational efficiency.
Solution-oriented quality analyst, possessing a unique combination of skills, including business analysis, quality assurance testing, and applications development experience in top-tier and dynamic organizational system environments.
Currently pursuing Masters of Administration (MBA)
Educational Background:
High School Dipolma from Chapman University, Orange CA 1/2001 to 5/2011 (Psychology)
High School Dipolma from West Hills College, Orange CA 1/2001 to 12/2012
High School Dipolma from College of the Sequoias, Orange CA 1/2001 to 12/2012
Job History / Details:
Summary
Experienced professional who consistently exceeds company objectives to secure client satisfaction and loyalty.
Dynamic and reliable with 4 years of experience, in areas such as sales, customer service, private business enterprise, manufacturing, and consulting.
Experience in planning, developing and implementing strategically based team building exercises, and group orienting applications .
Hardworking professional emphasizing cost-effective process improvement and organizational efficiency.
Solution-oriented quality analyst, possessing a unique combination of skills, including business analysis, quality assurance testing, and applications development experience in top-tier and dynamic organizational system environments.
Currently pursuing Masters of Administration (MBA)
Highlights
Cash handling
Financial analysis
Corporate finance
MS Excel
Detail-oriented
Analytical
Comparable company analysis
Cash flow analysis
Expert in MS Office Suite
Financial modeling
Accomplishments
Recognized by peers and management for going above and beyond normal job functions.
Consistently received admirations and recommendations from College/University professors.
Worked directly with store managers, and department heads to review overall store needs through consumer based product proposals, and recommendations.
Experience
January 2012 to June 2012
Center for Integrated Medicine Visalia, California
Doctors Intern
Preparing & Dispensing Patient Prescriptions
Organizing and Refilling Clinical Over the Counter Medications
Consulting Patients on Physician Prescribed Prescriptions
Inventory Management
Filling Insurance Forms
Filing Patient Records
Scheduling Patient Appointments
Handling of Monetary Funds
Volunteering for Chinese New Year
Construction of Microsoft Application Spreadsheets
Informing Walk In & Potential Patients, of Clinics Overall Medical Objectives
March 2010 to August 2010
Scotts Miracle Gro Company Fresno, California
Sales Consultant/Merchandiser
Led sales calls with team members to establish sales and customer retention goals.
Monitored customer preferences to determine focus of sales efforts.
Managed a regional sales member.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Trained in negotiations and time management.
March 2008 to July 2008
Pacific South Western Corporation Visalia, California
Quality Assurance Associate
Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Adjusted machine feed and speed if machine malfunctioned.
Helped achieve company goals by supporting production workers.
Maintained proper stock levels on a line.
Inspected finished products for quality and adherence to customer specifications.
Monitored and adjusted production processes or equipment for quality and productivity.
Worked with managers to implement the company's policies and goals.
Troubleshooted problems with equipment, devices or products.
Education
2011 Chapman University Orange, California
Bachelor of Arts Psychology
2011 West Hills College Lemoore, California
Pre=Med/Biology
2009 College of the Sequoias Visalia, California
Associate of Arts Pre-Med/Biology
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