High School Customer Service

Julie Moore

Email: ********@****************.***

Address:

City: Crestview

State: FL

Zip: 32536

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a very energetic, happy, versatile front office assistant that is capable of managing all aspects of front office duties. I can answer a high volume of incoming calls while handling in-person communication from both patients/clients and colleagues. I am very flexible and hardworking with the drive to succeed.I am dedicated and focused, a self-starter, and able to complete multiple tasks simultaneously.

Educational Background:

High School Dipolma from Kennedy Catholic High School, Hermitage PA 1/2001 to 5/2002 (advanced placement/general)

High School Dipolma from Kent State University, Hermitage PA 1/2001 to 12/2012

High School Dipolma from Northwest Florida State University, Hermitage PA 1/2001 to 12/2012

Job History / Details:

Summary

I am a very energetic, happy, versatile front office assistant that is capable of managing all aspects of front office duties. I can answer a high volume of incoming calls while handling in-person communication from both patients/clients and colleagues. I am very flexible and hardworking with the drive to succeed.I am dedicated and focused, a self-starter, and able to complete multiple tasks simultaneously.

Highlights

Microsoft Office proficiency

Excel spreadsheets

Medical terminology

Insurance eligibility verifications

Patient charting

Self-starter

Strong problem solver

Time management

Self-directed

Meticulous attention to detail

Mail management

Meeting planning

Proofreading

Understands grammar

Strong interpersonal skills

Dedicated team player

Resourceful

Professional and mature

Time management

Results-oriented

Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude at my previous office management job.

I was previously nominated as employee of the month 3 consecutive times.

I am CPR/BLS certified, and also have extensive medical knowledge.

Experience

January 2007 to May 2010

Holistic and Chiropractic Wellness Center Lake Wales, Fl

Front Office Manager

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Maintained an up-to-date department organizational chart.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Received and distributed faxes and mail in a timely manner.

Received and screened a high volume of internal and external communications, including email and mail.

Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.

Managed daily office operations and maintenance of equipment.

I have worked as the front desk manager in both an insurance company, and very busy chiropractic clinic. I have extremely strong person and communication skills, I'm very organized and punctual.

I am also a volunteer and board member of the Coalition Against Domestic Violence in the State of Florida, North Carolina, Ohio, and Pennsylvania.

I am a volunteer at the Eglin AFB Consignment and Thrift Shop, perform several general office/administrative duties.

I have several references available upon request.

Education

2002 Kennedy Catholic High School Hermitage, PA

High School Diploma advanced placement/general

Student government representative

Kent State University Warren, OH

Nursing

Attended classes for general requirements and nursing from 2002-2003

2013 Northwest Florida State University Niceville, FL

Accounting/Finance

Currently enrolled in online classes working towards a bachelors degree in Accounting.

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