Customer Service High School

Confidential User

Email: ********@*****************.***

Address:

City: Chicago

State: IL

Zip: 60639

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Courteous courier and accomplished company ambassador who builds lasting customer relationships by supplying consistent and friendly service and completing deliveries on time. Responsible Driver bringing a 14 year, incident-free driving record. Extensive trip planning, geography and regulations knowledge. Dependable and service-focused Courier motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional. Hardworking team player offering 14 years in shipping and receiving, merchandise loading and maintaining on-time deliveries. Motivated and successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills. Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations.

Educational Background:

High School Dipolma from Mount Eden, Hayward CA 1/2001 to 6/1998 (General)

Job History / Details:

Summary

Courteous courier and accomplished company ambassador who builds lasting customer relationships by supplying consistent and friendly service and completing deliveries on time.

Responsible Driver bringing a 14 year, incident-free driving record. Extensive trip planning, geography and regulations knowledge.

Dependable and service-focused Courier motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional.

Hardworking team player offering 14 years in shipping and receiving, merchandise loading and maintaining on-time deliveries.

Motivated and successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills.

Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations.

Highlights

Fluent in Spanish

Scheduling

Results-driven

Customer service-oriented

Safe driver

Motivated self-starter

Superior negotiation skills

Map reading and navigation skills

Flexible schedule

Energetic

Dedicated

Diligent

Team building

Disciplined

Works well under pressure

Strong work ethic

Excellent listener

Driven

Empathetic and courteous

Accomplishments

Maintained a perfect attendance record for 14 years.

Named Employee of the Month

Experience

January 1999 to April 2003

OfficeMax Chicago, Illinois

Delivery Driver

Loaded and unloaded delivery van per shift.

Contacted customers prior to delivery to confirm and coordinate delivery times.

Inspected product load for accuracy and safely transported it around the store.

Evaluated and reconfigured systems to support customer service and operational goals.

Stacked and transported all overstock to storage areas.

Communicated with floor managers to determine merchandise placement.

April 2003 to Current

Thillens Chicago, Illinois

Courier

Under tight deadlines, drive vehicle to customer sites, climb in and out of vehicle, and walk up and down stairs as required to pick up and deliver documents and packages to and from customers according to established procedures, in all weather conditions

Pick up, handle and deliver time sensitive documents and packages in a safe and punctual manner considering traffic patterns, alternative routes, traffic regulations, and driving conditions in order to meet customer and Thillens time requirements

Ensure all delivery material received is safely delivered to correct consignee

Operate a scanner to record shipping and package information for documents/packages picked up or delivered.

Maintain good work habits, including reporting to work on time and adhering to standard work and safety procedures.

Report any suspected breach of security or unusual happenings to supervisor immediately

May assist supervisor in orienting, training, assigning and checking the work of lower level couriers

May assist supervisor in performing check rides to review performance and the proper use of routes and practices.

Education

1998 Mount Eden Hayward, Illinois

High School Diploma

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