Manager Customer Service
Resume:
Title:Network Technician
************@*****.***
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NAME: REBECCA KING
ADDRESS:
CITY: JOPLIN
STATE/PROVINCE: MO
ZIP/POSTAL CODE: 64804
COUNTRY: USA
EMAIL: ************@*****.***
PHONE: 417-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
REBECCA L. KING
2301 E. 20TH STREET
JOPLIN, MO 64804
************@*****.***
Objective
I am seeking a position in a dynamic company, where my extensive
computer technology background and interpersonal skills can be fully
utilized. A computer technical support position would be ideal.
Work experience
Mar 1999
- Jan 2001NeoTech Solutions, Inc. Joplin, MO
Network Technician
Microsoft Certified Professional
Primary responsibilities: Technical research for outside consultants;
marketing activities; purchasing; inventory; prepared proposals for
projects; participated in roll-out of 100+ PC's for local municipal
government, including set up at customer site, installation of virus
scanning software, installation of MS Office 2000; participated in
changeover of 100 PCs from MS Windows 98 to MS Windows NT WS 4.0.
Feb 1998
- Mar 1999Talley Technologies, Inc Joplin, MO
Account Manager
Primary responsibilities: Inside and outside sales. Acted as TTI's
primary liaison for major corporate customers. Responsible for
competitive bids to local governments and school boards. Generated new
corporate clients for TTI, which had previously focused on in-store
computer sales. Coordinated installation of computer lab equipment in
local school facility. Provided customer support and training to
clients.
Aug 1991
- Feb 1998ComputerLand of Joplin Joplin, MO
Operations Manager
Primary responsibilities: purchasing; inventory; interim service
manager; customer support and training. Inside and outside sales of
computer systems and peripherals; coordination of activities between
sales staff and service personnel; customer service; system
consultation and recommendation for small to medium-sized businesses.
Corporate sales, including competitive proposals to state, county and
city governments. On-site service and repair for minor technical
problems, software support and configuration
Feb 1987
- Jun 1991C&C Computers, Inc. Indian Harbor Beach, FL
Sales Manager
Primary responsibilities: Inside and outside sales of computer systems
and peripherals; coordination of activities between sales staff and
service personnel; customer service; system consultation and
recommendation for small to medium-sized businesses. Corporate sales,
including competitive proposals to state, county and city governments,
private contractors for government agencies and military procurements.
Coordinated employee-purchase program between C&C Computers and
employees of major government contractor. On-site service and repair
for minor technical problems, software support and configuration.
Provided training to clients on various software packages, MS-DOS and
Windows 3.X. Acted as store manager in manager's absence. Purchasing
and inventory activities.
Aug 1986
- Oct 1986Lincoln Park Academy Fort Pierce, FL
Student Teacher
Primary responsibilities: Taught (5) classes of ninth grade students
"Introduction to Computer Applications". Prepared all classroom
material, lectures and examinations under the direction of a
supervising teacher. Coursework consisted of the history of computers,
parts of the computer, working knowledge of computer applications.
Prepared laboratory exercises for the (22) computer laboratory. Taught
basic MS-DOS commands and proper procedures for working in a computer
environment. Attended all teachers meetings, prepared progress reports
for distribution to the parents and issued nine weeks grades.
Apr 1984
- Aug 1986Harris Corporation Palm Bay, FL
Senior Documentation Clerk
Primary responsibilities: Processing and distribution of Computer
Output Microfiche (COM) to all Harris Divisions. Utilized a DEC PDP/8
minicomputer to convert data from a magnetic tape media to microfiche
format. Performed quality control analysis to ensure that all
production met with Department of Defense standards for film,
including clarity of image, density of carrier, and latent silver
development standards. Disposal of waste chemicals according to EPA
regulations for hazardous waste. Also served as back up to the
Graphics Services department for reproduction of military drawings and
proposals
Education
1976
- 1980 Florida Institute of Technology Melbourne, FL
BS
/ Oceanography
Major course of study: Biology
Participated in 3-month study of Turkey Creek estuary to determine the
effect of saline intrusion on estuarine plankton.
Participated in 10-week study on the river water surrounding the
Orlando Utilities Commission output channels to determine the effects
of thermal effluence on the native plankton species.
1980
- 1984 Florida Institute of Technology Melbourne, FL
Graduate
work in Business Administration
Graduate work in Computer Science Education
State of Florida Teaching Certification (expired)
Security clearance
DoD Secret clearance - during employment at Harris Corporation
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