Customer Service Security

Gary Tran

Email: abp55h@r.postjobfree.com

Address: *** ****** ****

City: Corona

State: CA

Zip: 92879

Country: USA

Phone: 714-***-****

Skill Level: Management

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Gary Tran

Gary Tran

619 Barbre Lane, Corona, CA 92879

714-***-**** A. abp55h@r.postjobfree.com

Qualifications Summary

Dedicated, detail-focused individual positioned to excel in an Supporting Role, Civilian Staff, Officer or Customer Service Agent bilingual in areas of administration, law enforcement, security, and criminal justice. Related skills and experience include:

Administration: Demonstrated ability to ensure legal and regulatory compliance as well as adherence to organizational policies and procedures. Proficient at Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook), Lotus, Solid Works, and AutoCAD applications.

Human Resources: Proven expertise in recruiting technical and managerial staff, sourcing candidates, generating leads, conducting interviews, supporting salary negotiations, and making hiring decisions. Highly skilled at coordinating personnel training and development.

Security and Law Enforcement: Knowledge of criminal justice system, physical and personal security management, threat and vulnerability management, asset protection, and loss prevention. Familiar with information systems and technology security and protection.

Achievements / Strengths: History of meeting deadlines and ensuring quality in fast-paced environments with competing priorities. Adept at building positive staff and client relationships. Excellent communication skills with ability to speak Vietnamese and English. Strong interest in serving as civilian or support staff with federal agencies such as FBI, TSA, ICE, DHS, US Marshall, DOJ, DOD, INS, Sheriffs Office, Probation, Investigations, Casinos, and Airports.

Educational Background

Bachelor of Science in Criminal Justice / Organization Security Management, 2012

University of Phoenix, Costa Mesa, CA

Program included: Criminology and Criminal Justice System; Physical and Personal Security; Threat and Vulnerability Management; Investigation Principles; Global Security Issues; Homeland Security; Terrorism; Information Systems and Technology Security; Legal and Regulatory Issues in Security

Additional Professional Development

Computer Repair and Networking Certificate and Diploma (Lincoln Education Center); Mechanical Engineer Certificate (El Camino College); Office Computers Certificate in Microsoft Word, Excel, Access, and Lotus (Practical Data Processing); AutoCAD 2002 Certificate and Diploma (MTI College)

Experience Highlights

ATC CONSULTING GROUP, Westminster, CA

2012 Phone Bank, 9/2012 to 11/2012

Responsible for making phone calls to citizens and encourage them to register for vote. Guide and explain to them how to fill out the forms and procedures. Do survey on the Republican candidates and promote them. Point out the pro and con on each party and suggest the best solution.

CASHCALL, INC., Anaheim, CA

Mortgage Loan Processor, 2/2012 to 6/2012

Ensure timely and accurate packaging of all loans originated by loan officers. Verify, compile, and type application information for mortgage loans. Reviews residential loan application files to ensure completeness of data and adherence to establishment standards. Submit loan application files for underwriting approval. Record loan status data, including number of applications and loans approved or denied, using computer.

UNIVERSITY OF PHOENIX, Costa Mesa, CA

Criminal Justice / Security Management Student, 7/2009 to 2/2012

Developed in-depth knowledge of security specializations, criminology and criminal justice system, physical and personal security, vulnerability and threat management, investigation principles, global security issues, terrorism, and homeland security. Gained understanding of computers, information processing, security of information systems and technology, organizational behavior and management, legal and regulatory issues in security management, and human resource management.

ROBERTS & SELLERS, INC. Santa Ana, CA

Senior Technical Recruiter, 8/2007 to 2/2010

Recruited IT, engineering, and managerial professionals for defense, technology, aerospace, medical device, pharmaceutical, and manufacturing companies. Coordinated full lifecycle staffing for local and nationwide clients with contract consulting and direct hire services. Performed candidate sourcing and networking to expand base of contacts and generate leads. Interviewed, evaluated, assessed, and selected candidates.

Continually built mutual trust and confidence by maintaining credibility, integrity, and positive communications with hiring managers, staff members, and candidates.

UNIBENEFITS, INC. Fountain Valley, CA

Staffing Manager and Technical Recruiter, 1/2006 to 7/2007

Met with clients to conduct initial analyses, prepared detailed job descriptions, searched for highly qualified candidates, and thoroughly evaluated applicants. Presented top candidates by managing hiring process and interviews while assisting in salary negotiations. Maintained documentation and ensured full compliance with regulations.

SPHERION TECHNOLOGY GROUP Irvine, CA

Sourcing Emphasis, 6/2005 to 12/2005

Coordinated all aspects of candidate sourcing and recruiting of engineering, architectural, and financial candidates. Created leads, scheduled and conducted interviews, performed background checks, verified security clearances, and prepared offer letters. Ensured full regulatory compliance.

INTERNATIONAL ORGANIZATION FOR MIGRATION Cerritos, CA

Technical Recruiter and Consultant, Call Center, 1/2005 to 5/2005

Worked with governmental, intergovernmental, and non-governmental partners in supporting promotion of international migration law, policy debate and guidance, migrant rights protection, migration health, and gender dimension of migration. Led team of four in assisting governments and migrants in recruitment, interviewing, selection, language and cultural orientation, consular services, and training.

Delivered presentations on recruiting, staffing, work and safety procedures.

Planned logistics of training, transportation, meals, and accommodations for out-of-town staff.

Successfully recruited 322 candidates for Iraqi election within two weeks.

VOLT CORPORATE SERVICES GROUP Orange, CA

Account Manager / e-Resources Support Specialist, Call Center, 9/2004 to 12/2004

Directed and supported Vendor Management System (VMS) enabling competition among multiple staffing suppliers to fill orders. Provided order distribution, submittal management, training on multiple VMS systems, and general support for branch personnel. Conducted monthly and quarterly reviews with customers based on key performance metrics. Recruited and provided coaching on interview process for technical and managerial staff.

Improved profitability of all branches while ensuring superior customer service.

TANDEM STAFFING SOLUTION Anaheim, CA

On-Site Manager, 7/2001 to 9/2004

Coordinated and directed recruitment, sourcing, interviewing, hiring, offer negotiations, and payroll for entire company. Conducted presentations on safety policies and procedures. Maintained quality program and monitored employee and service delivery performance.

Previous experience as Title Payoff / Call Center (2000 to 2001) with Fidelity National Title, Santa Ana, CA, Junior Underwriter (1998 to 2000) with First Plus Direct, Mission Viejo, CA, CAD Design Engineer (1997 to 1998) with JD Store Equipment, Inc., Manhattan Beach, CA, and Civil & Architecture Design Drafter (1993 to 1996) with D.M.J.M., Los Angeles, CA.

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