Customer Service Construction

Job wanted office/ hospitality (Douglas county, OR)

Date: 2012-12-28, 4:39PM ******************@*****.***

Christa L. Varley

Sutherlin, OR

760-***-**** ***************@*****.***

SUMMARY: Outgoing and energetic individual with four years of customer service. Determined, motivated, and self-sufficient with the ability to work with others in a professional manner. Able to work under pressure in a calm manner.

SUMMARY OF QUALIFICATIONS:

Very adaptable, flexible and willing to adjust to any situation

Great listener, quick learner and open minded

Ability to prioritize and organize tasks in a timely manner

Always a positive attitude and mind set

Knowledge in Microsoft Word, Excel, and PowerPoint

Able to work well in a fast paced environment

Great at multitasking

EDUCATION:

International Air and Hospitality Academy Vancouver, WA November, 2012

Airline/Travel Specialist Diploma Honor Roll

Experienced on a simulated Apollo Reservation System

Fare construction in domestic ticketing and related ticketing forms, 4-flight tickets, special service tickets, MCO's and excess baggage charges

Trained in the many intricacies of cost effective itinerary planning

Airport operations involving ticketing, ramp operations, oversold, canceled, delayed flights, public address announcements and simulated ticket counter practice

Knowledge of domestic and international city, airport and airline codes

Extensive exploration of aircraft safety and procedures

Developed professionalism in customer service skills and abilities

Overview of flight attendant protocol, duties, terminology and passenger safety procedures

WORK EXPERIENCE:

Mountain High Resort Wrightwood, CA December 2010-March 2011

Job Title: Rookie (Seasonal)

Filled out paper work and contracts for customers to rent snowboard boots, ski boots, snowboards and skis

Fitted skis and snowboards to the customers to ensure safety on the mountain

Assisted customers with strapping into the snowboard or skis

Ensured quality customer service in every way possible

On The Rocks Construction Wrightwood, CA February 2006- January 2010

Job Title: Secretary

Estimated job sites and filled out the estimation paper work

Filed paper work onto the computer for easy access when the customers called for information on the work they were having done

Received and made calls on a daily basis from customers

Assisted with the bidding and estimation on a job site

Assisted the contractors with sketches of the job sites

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