Administrative/ Customer Service Specialist (Rochester NY)

Date: 2013-01-04, 10:32AM abp53r@r.postjobfree.com

RILEY A. SCHILLACI

abp53r@r.postjobfree.com

OBJECTIVE

To obtain an administrative or customer service position.

EDUCATION

The College at Brockport, State University of New York, Brockport NY 2006

Bachelor of Science, Major in Sociology and Health Science

Monroe Community College, Rochester NY 2003

Associate, Major in Liberal Arts

Eastern Monroe Career Center, Fairport NY 2000

Certificate, Computer Business Technology

RELEVANT COURSEWORK

Management Communications in Health Care Administration

Survey of Mathematics

Applied Biostatistics & Epidemiology

Social Statistics

HIV/AIDS: Issues and Implications

Health, Medicine and Society

RELATED EXPERIENCE

Administrative

Adeccco, Rochester NY 2012

Receptionist

American Red Cross; Blood Services, Henrietta NY

Field and direct phone calls

Direct Visitors

Greet Visitors and Volunteers

Administrative

ETS Staffing, Rochester NY 2012

Receptionist

Stickley, Audi & Co., Victor NY

Answer phone

Keep track of customers

Assign customers to sales associates

Logistics File Clerk (Specifically requested from ETS Staffing)

Regal Industrial Sales, Victor NY

Complete customs files

Request information from brokers

Organize customs files

Administrative Assistant

Manpower Employment, Allentown PA 2011-2012

Telemarketer (Specifically requested from Manpower)

Protica, Whitehall PA

Contacted medical professionals to inform about company's protein supplement product.

Determined whether samples appropriate for various medical facilities.

Submitted sample requests to logistics department.

Customer Service Representative

Telerx, Allentown PA

Answered questions regarding medication product recalls.

Logged customer information and fielded incoming customer inquiries.

Assessed need to refer based on nature and urgency of customer issue.

Data Processor

Greenworks Recycling, Allentown PA

Kept track of all data processing tasks.

Created Excel data base to track deliveries and fuel receipts.

Receptionist/Telemarketer

Good Shepherd Work Services, Allentown PA 2010-2011

Administrative/Customer Service

Protica, Whitehall PA

Assessed bariatric support groups needs for product samples.

Answered customer inquiries regarding products.

Created log of customer questions for future reference.

Assistant Web Developer/Internet Sales Representative

Cook Iron Store, Co., Inc., Rochester NY 2008-2009

Created and developed job position and title.

Increased Amazon customer approval rating to over 94%.

Assisted in development and maintenance of two internet stores.

Handled customer service issues.

Maintained product inventory database.

ADDITIONAL EXPERIENCE

Fundraiser/Administrative

The College at Brockport, Brockport NY 2004-2006

Student Caller

The Brockport Foundation Telefund, The College at Brockport, Brockport NY

Solicited donations to the Brockport Foundation from Brockport alumni and alumni families.

Gathered information from alumni and alumni families regarding employment status and ease of transition from college to full-time employment.

Office of Freshman Registration

The College at Brockport, Brockport NY

Assist incoming freshmen in creating schedules and enrolling in classes.

Run "degree audit reports" to help incoming freshmen determine what courses to enroll in.

Office of Campus Life/Help Desk

The College at Brockport, Brockport NY

File paperwork submitted by campus clubs and organizations.

Answer phones and transfer calls.

Provide answers and information to students, families, faculty, and guests.

Create eye-catching displays for cases and special events.

VOLUNTEER/ OUTREACH EXPERIENCE

Volunteer

Saint Joseph's House of Hospitality, Rochester NY 2004-2006

Developed food safety book

Provide guests with needed supplies

Assisted at soup kitchen

Assisted in supervising overnight shelter

Volunteer/Student Ambassador

DaNang Quang Nam Fund- SUNY Brockport Vietnam Program, DaNang Vietnam 2005

Taught conversational English to teens and adults

Worked with children affected by Agent Orange, in a special education setting

Delivered supplies to Hoa Van Leper Village

Worked with the elderly, Loving House, nursing community

Volunteer

Food Not Bombs/ Friends Helping Friends, Rochester NY 2002-2003

Created/developed Friends Helping Friends web site

Sorted through food, to eliminate waste

Assisted in food distribution

Meal preparation

Assisted in painting and building maintenance

SKILLS

Business Writing & Communications

Typing 35wpm

Customer Service

Research

Microsoft Office

Data Entry

Filing

Faxing

Scanning

Multi-line Phones

Desktop Publishing

DO NOT CONTACT ABOUT BUSINESS "OPPORTUNITIES" OR OTHER SERVICES

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