Customer Service Quality Control
Resume:
RESUME OF ROBERT GURGANIAN
QUALIFICATIONS
Inventory control, shipping & receiving Customer service, dispatching
EMPLOYMENT HISTORY
Hutton Communications Canton, MI
Project Coordinator
07/2012-10/2012
• Scheduling pick-ups for power boxes
• Inventory Control
• Verifying POs
• Shipping and Receiving
• Monitoring Shipments
• Created Excel Spreadsheets
• Maintaining project timelines
• Warehouse management
3PD Livonia, MI
Customer Service Rep.
01/2012 – 07/2012
• Providing excellent customer service
• Determining driver schedules for pick-up and delivery
• Account Billing
• Scheduling customers for service
Konica Minolta, Wixom, MI
Inventory-Parts Administrator
05/1999 - 03/2011
• Inventory & Parts Administrator
• Extensive background with inventory control
• Maintain daily delivery schedule and review and retrieve data
• Provide technical support for customers and field technicians
• Unboxed and prepared new equipment to manufacturer's specifications
• Clean and rebuild previously owned equipment for resale
• Replenish all orders
• Buyer of parts and supplies
• Shipping & receiving support
• Quality control
• Parts distribution, and worked directly with SAP
• Familiar with technical specialties which included Microsoft Word/Excel Data Center
• Familiar with Help Desk Scanner Capabilities, Microsoft Operating Systems, SAP, and UPS Tracking System
ALBIN BUSINESS CENTERS, Farmington, MI
Customer Service, Dispatcher
01/1996 - 01/1999
• Handled all trouble Shooting Issues
• Communicated with customers
• Invoice of Billing Statements
• Expense Reporting, and Service Technician calls
PEERLESS MOTOR PRODUCTS, Plymouth, MI
Parts Distributor/Customer Service
01/1995 - 01/1996
• Distribution of all Ford Motor Products
• Responsible for receiving of merchandise
• Prepared all invoicing
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