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Manager Customer Service

Location:
Boynton Beach, FL
Posted:
January 03, 2013

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Resume:

Sabina Rinaldi

Email: abp52g@r.postjobfree.com

Address: **** ** **** ********* **

City: Boynton Beach

State: FL

Zip: 33436

Country: USA

Phone: 754-***-****

Skill Level: Experienced

Salary Range: $42,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SABINA RINALDI

754-***-**** * abp52g@r.postjobfree.com

PALM BEACH COUNTY * FL

OBJECTIVE

To utilize my skills and knowledge in the interests of an organization where I can secure a bright future and career growth.

SUMMARY OF QUALIFICATIONS

* Over 20 years of successful experience in sales, customer service, accounting, and management over a range of products, services, and industries.

* Excellent communication skills necessary to consistently interact with patients, customers, and employees in a courteous manner; and to maintain positive working relationships with them.

* Excellent with Accounting/Accounts Payables.

* Motivated and enthusiastic about developing good relations with clients.

* Effective working alone or as a cooperative team member.

* Professional in appearance and presentation.

EMPLOYMENT

Motion Picture Industry, GA April 2011 - Dec. 2012

Location Scout

* Assess scripts or story boards and scheduling them according to location.

* Meeting with the director and designer to discuss projects and working to their creative vision.

* Collating ideas and undertaking research using resources such as the internet, specialist location libraries, local and regional film commissions and agencies.

* Visiting and photographing locations appropriate to budget in order to assess suitability.

* Liaising with the director to discuss and show ideas and photographs.

* Collating practical information on potential locations, such as hotels for accommodating the crew and cast, and, in the case of photography shoots, often booking the hotel and making travel arrangements.

* Liaising with key members of the production team to assess visual and technical specifications.

* Negotiating access and drawing up a contract with location owners;

* Ensuring the technical specifications for equipment, power sources and crew accommodation on site are met.

* Managing the location on the day and resolving practical or people-related problems as they arise.

* Supervising location support staff throughout the process.

Anushka Salon and Medical Center, WPB, FL Feb. 2010- April 2011

Medical Assistant

Medical Assistant

Assist and prepare cosmetic injections.

SABINA RINALDI Page 2

Coding and billing of patient visits and insurance verification

Coordinate and assist in medical procedures.

Medical Sales

ET Consulting Inc., Boynton Beach, FL April 2006 - Feb 2010

Accounts Payable Administrator / Office Manager

Responsible for all accounts receivables and payables for the company.

Executive Assistant to CEO

Office Manager supporting 20 individuals.

Administration of all non-technical vendors such as ADP, Stapes, FedEx, and others.

Northstar Homes, Delray Beach, FL April 2005 - April 2006

Customer Care Service Manager

Managed Customer Care Service Department.

Handled and resolved customer relations issues.

Performed Quality & Assurance and walk-throughs in two communities.

Manager of service technicians/engineers.

Responsible for all accounts receivables and payables.

Coordinated Trade Partners and Vendors to repair warranty issues with new homeowners.

Managed the phone system, fax machine and various duties involving an array of Microsoft applications.

Monitored Time Period Analysis report.

Minto Communities, Coconut Creek, FL Jan. 2003 - April 2005

Customer Care Representative

* Responsible for homeowner concerns and questions.

* Coordinated appointment scheduling between Customer Care Representatives, Homeowners and Trade Partners.

* Researched and prepared periodic detailed and summary Status Reports as well as Time Period Analysis Reports.

* Updated Customer Care/Reporting and Walk-Thru sign off databases

* Responsible for follow up on work completions, related invoicing, computer inputs/retrievals, faxing and all TLC appointment scheduling

* Responsible for composing and sending letters and other communications to homeowners.

* Maintained homeowner filing system and kept individual homeowner files up to date.

Maroone Chrysler Jeep, Coconut Creek, FL Jan. 1998 - Jan. 2003

Warranty Administrator

* Customer Relations for warranty issues by reviewing, coding and resolving claims.

* Assisted accounting department with payroll, accounts payable, accounts receivable, bookkeeping and keeping warranty schedules up to date.

SABINA RINALDI Page 3

* Helped maintain the phone system, fax machine, mailings, cashiering, booking repair tickets.

* Service Advisor for repairs and warranty issues.

* Demonstrated extensive knowledge of warranty programs.

* Responsible for maintaining supply of orientation/service forms, all necessary binds, videos and warranty documents.

Porudominsky and Stillman M.D., Margate, FL June 1993 - Jan. 1998

Surgical Assistant/Office Manager

* Assisted physicians in minor surgeries on site

* Responsible for the sterilization of all surgical instruments

* Coding and billing of patient visits and insurance verification

* Responsible for accounts payable and accounts receivable

* Coordinated patient surgery and emergency room call for each physician

* Handled and resolved patient issues

* Responsible for following up with insurance companies on claims process

EDUCATION / CERTIFICATIONS

American Institute of Massage Therapy, Pompano, FL 2008 - 2009

Certified Massage Therapist

Concorde Career Institute, Lauderdale Lakes, FL 1991 - 1993

Massage Assistant / Office Administration

COMPUTER SKILLS

Microsoft Windows XP, Vista, Windows 7

Microsoft Office 2010 Products (Word, Excel, Outlook)

QuickBooks accounting software

(References Available Upon Request)



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