Customer Service Administrative Assistant

Experienced Administrator (Greater Grand Rapids)

Date: 2012-12-26, 2:47PM ESTsee below

I AM SEEKING A FULL-TIME CAREER WITH BENEFITS. I AM LOOKING FOR A POSTITION AS AN OFFICE MANAGER, EXECUTIVE ADMINISTRATIVE ASSISTANT, HUMAN RESOURCE POSTITION, ACCOUNTING POSITION, ETC

HEATHER SOVA-SHEVOCK

14706 Shaner Ave. NE

Cedar Springs, Michigan 49319

E-mail: *****-*********@*****.***

Phone: 616-***-****

SUMMARY OF QUALIFICATIONS

Administrative Support professional with 21 years of experience working in fast-paced environments demanding strong organizational,

technical, and interpersonal communication skills. Committed to superior customer service and confident and poised in interactions

with individuals at all levels. Strong attention to every detail and able to multi-task effectively. Capabilities include:

Customer Service & Relations

Computer Skills (MS Office, QuickBooks)

Filing & Database Management

Accounts Receivables

Accounts Payables

Payroll & Taxes

Human Resource functions

Editing & Proof Reading

Health Benefits Administration

PROFESSIONAL EXPERIENCE

Administrative Support & Customer Service

Performed administrative and secretarial functions with excellence, catching every detail.

Provided discreet secretarial and reception services for busy offices. Scheduled appointments and

maintained accurate, up-to-date confidential client & patient files. Performed insurance approval and medical billing.

Maintained Accounts Receivable, invoicing and collections. Investigated and resolved billing problems with health

insurance carriers and our clients.

Performed Accounts Payable using Quick Books Pro. Contacted and resolved any vendor billing issues.

Provided telephone support and follow-up for all positions held.

Coordinated and managed multiple priorities and projects.

Managed customer relations and provided exemplary service to all patients and clients.

Benefit Administration & Human Resources

Administered health-plans & Cobra for employers -- additions, deletions, changes and claim & billing issues.

Resolved claim issues through communicating with health-care providers, employees and health-plan carriers.

Processed weekly payroll and payroll taxes for MW Memory Care, Inc.

Planned, developed and implemented policies and procedures for MW Memory Care, Inc. Helped build this business from

the ground up. Performed all HR functions for this business.

EMPLOYMENT HISTORY

9/2012--12/2012

Executive Administrator, MW Memory Care, Inc., Cedar Springs, MI

3/2012 -- 8/2012

Nursing Assistant, Private Family, Cedar Springs, MI

12/2010 -- 2/2012

Nursing Assistant, Private Family, Cedar Springs, MI

5/2005 -- 1/2009

Manager, Admiral Discount Tobacco Co., Grand Rapids, MI

4/2004 -- 9/2004

Office Manager/Agent Assistant, Employee Benefit Services, Cedar Springs, MI

1/1999 -- 3/2002

Administrative Assistant/Hearing-Aid Technician, AVA Hearing Center, Grand Rapids, MI

EDUCATION & TRAINING

Davenport University Grand Rapids, Michigan

Associate of Business Administration

Administrative Assistant

Accounting emphasis

Associate of Applied Science

Executive Administrative Assistant

Transcription & Proof-reading emphasis

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