Troy Miller

Email: abp4yu@r.postjobfree.com

Address: ***** ** ***

City: Langley

State: WA

Zip: 55555

Country: USA

Phone: 778-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

778-***-**** abp4yu@r.postjobfree.com

Troy Miller

Operations Manager Canada

Summary

I am a consummate business professional looking to apply my extensive management experience within a forward thinking, progressive organization that values the contributions of its team members and promotes a culture of seeking excellence for its own sake and not just what you can get from it.

Specialties

- Proficient computer skills using Microsoft Word, Office, Power Point, Excel, Outlook

- Experienced in New Method Development / Process Optimization

- Proficient in creating queries using Transact-SQL

- Proficient in using AS400 and Lotus Notes

- Proven ability to lead by example, to find optimal solutions on the System Level.

- Strong negotiation skills with internal/external decision makers to allow for increased profitability.

- Created multiple project management and configuration processes using Microsoft Project

- Skilled at identifying cost and revenue drivers.

- Excel at meeting business requirements where accountability, productivity and results are required.

- Strong evaluation and problem solving skills

- Excellent at building strong customer relationships at all levels

Accomplishments

- Achieved a perfect rating when the Securitas Branch was audited for its customer service provision and operating standards in May 2012.

- Recognized as one of the top 1 percentile of managers within Canada by earning the 100% club status award for 2006-2007 by achieving all objectives set forth in company budget plans and corporate sales goals.

- Graduate of successive business courses that have progressively improved my management abilities.

Experiences

6/2012 - Present Diamond Parking Ltd. Surrey, BC Canada

Providing Parking Services and solutions for people and their vehicles. Managing both covered and outdoor parking lots. Providing contractual management of mall and facility parking areas.

Operations Manager

Directed all aspects of the day to day operations of the Parking Services Division within Canada. In charge of the overall direction, coordination and evaluation of this business unit. This division was responsible for revenue processing and posting for the entire company.

Spotlighted Achievements:

- Stream lined the operating budget of the division by lowering the manpower budget while maximizing employee productivity.

- Outsourced third party vendors who could provide more cost efficient services to the department office such as janitorial and office supplies.

- Lowered telephone & internet costs to the Canadian Operation by switching over to a different supplier. This not only improved efficiency of the service provided but lowered the costs by over $500 per month.

- Saved the division $2400.00 per year by switching over the mail processing system from a machine stamping system to one where the envelopes came with a permit imprinted on them direct from the envelope manufacturer.

- Created a TEAM environment in the office whereby employees were encouraged to be engaged in the processes in the office and to come forward with suggestions on how they felt things could be done better.

10/2010 - 6/2012 Securitas Canada Ltd. Burnaby, BC Canada

Providing uniformed security guards to local and national clients.

Branch Manager

Designed and established security programs and coverage for client sites. Effectively managed the day to day operations of the Vancouver Branch with complete responsibility for an annual operating budget of $6 million.

Spotlighted Achievements:

- Oversaw a guard force of 300 plus a supervisory/office staff of 5.

- Achieved a perfect rating when the Branch was audited for its customer service provision and operating standards in May 2012.

- Successfully managed within a Union environment by settling all grievances brought forward. Was a key player on the negotiating committee that drafted the last collective agreement in February 2012. Held ground on important issues related to company profitability.

- Excelled at maintaining profitable and satisfied customer relationships.

- Negotiated rate increases with existing clients which added to the bottom line with a 3% increase in contract revenue in fiscal year 2011.

9/2007 - 10/2010 Orkin/PCO Services Corporation Burnaby, BC Canada

Providing pest control services to residential, commercial and industrial clients.

Branch Manager

Directed the day to day operations of the Vancouver Branch with overall responsibility for an annual operating budget of $3.5 million.

Spotlighted Achievements:

- Recognized as one of the top 1 percentile of managers in Canada by earning the 100% club status award for 2006-2007 by achieving all objectives set forth in company budget plans and corporate sales goals.

- Oversaw a field staff of 20 technicians and an office staff of 4 including a service manager.

- Proven record of building excellent customer relationships and fostering a culture of excellence within the Branch.

- Developed a reward/recognition program for team members who exceeded monthly sales targets.

- Formulated yearly/monthly business plans and goals that increased the revenue and profit base of the Branch by an average margin of 10% YOY.

1/2002 - 9/2007 Orkin/PCO Services Corporation Burnaby, BC Canada

Providing pest control services to residential, commercial and industrial clients.

Branch Service Manager

Directed the day to day operations of the Burnaby Branch with the overall responsibility for an annual operating budget of $2.3 million.

Spotlighted Achievements:

- Oversaw all administrative and field functions of the Branch. Responsible for a staff of 12 technicians and office staff.

- Exceeded all revenue and profit targets set forth by the company by an average of 20-30% per annum.

- Promoted to Branch Manager and reassigned to the larger Vancouver branch based on my successful management and financial growth of the Burnaby Branch.

- Did not lose any clients to the competition even when underbid on contracts due to the high level of service that was maintained.

Education Criminology - 1989 Kwantlen Polytechnic University Associate Degree

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