Customer Service Manager
Resume:
Mirna Hernandez
Email: abp4yi@r.postjobfree.com
Address: *** ****** ** **,
City: Palm Bay
State: FL
Zip: 32907
Country: USA
Phone: 786-***-****
Skill Level: Experienced
Salary Range: $20,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Mirna Hernandez
995 Elmont St., NW
Palm Bay, FL 32907
Phone: 786-***-**** (C)
OBJECTIVE To be employed by an organization that has a strong
commitment to providing compassionate and skilled
care to the community where I can offer any care-giving
& customer service skills.
PROFILE Highly self-motivated, energetic, and goal-oriented professional committed to pursuing a career in public service. Offer a 22-year track record demonstrating strong interpersonal and organiza-
tional skills, knowledge of a foreign language, and the ability to follow through with projects from inception to completion.
QUALIFICATIONS
1 Ability to establish excellent rapport with people of different cultures.
1 Ability to learn and acquire new skills promptly and effectively.
1 Ability to work under adverse conditions and crisis situations.
1 Ability to integrate intuition, common sense, and logic to draw conclusions.
1 Fluent in Spanish with the ability to communicate with people of varied socioeconomic backgrounds.
1 Motivated team player.
1 Exceptionally well-organized, detail-oriented, and effective time manager.
1 Strong work ethics and willingness to work hard to achieve employer objectives.
1 Proven multi-tasking abilities.
1 Use of computer, copier, scanner.Good organizational skills.
1 Vital Signs, ADLS, ambulating assistant.
EDUCATION
Casel Healthcare Training Center, Palm Bay, FL
Nursing Assistant/Home Health Aid
Diploma 08-07-08
CPR / First Aid Course
Alzheimer Awareness
Domestic Violence
HIV/AIDS/Bloodborne Pathogens
Phlebotomy/EKG
Mirna Hernandez (2)
Brevard Community College, Palm Bay Campus
Palm Bay, FL
TABE Test Preparation from 10/06 to present
South Area Adult Education
ESOL Program
Melbourne, FL
01/2006 07/2006
Miami-Dade Community College
English As A Second Language Course
Miami, FL
Intermittently from 1994 through 2002
LaBelle Beauty Academy
Professional Certificate in Cosmetology
Miami, FL
Graduation Date: 3/1994
Miami-Date County Public Schools: The English Center
High School Diploma (GED)
Miami, Florida
Graduation Date: 01/1991
Jose MartA School
Architectural Technician
Ciudad Habana, Cuba
1979-1980
EXPERIENCE:
Accucare Home Services, Inc.
Stella Quintero, RN, BSN, Supervisor
www.acucarehs.com
E. Fax 1-442-***-****
Cell 321-***-****
Duties- CNA Services
6-1-2012-11-29-2012 Laid Off
Bethesda Home Care
Human Resources
2800 Fordham Rd, NE
Palm Bay, FL 32905
Duties: CNA Services
5-28-20105-28-2012 Resigned
Mirna Hernandez (3)
Cancer Care Centers of Brevard Foundation, Inc.
1430 S. Pine St.
Melbourne, FL 32901
321-***-**** Ext. 231 / Marta Fiol, Supv.
Volunteer
2005 through present (PRN)
Courtyard Marriott
3435 N. Atlantic Ave.
Cocoa Beach, FL 32931
Laundry Attendant
March 3-9-2010- present
Supervisor Erica Leavitt
Department of Children & Families
District 15, Ft. Pierce, FL
Project Hope
Crisis Counselor; helped children & families.
March 2005 through November 15, 2005
Mirnas Nails (Sole Proprietorship)
Manager of my own business; payroll,
Supplies & customer service.
11231 SW 88th St., Apt. D-214
Miami, FL 33176
1995-2003
Miami Beauty Salons
Cosmetologist/Nail Professional
Miami, FL
1994-1995
United Health Care Clinic (CAC Ramsey)
97th Ave. & Coral Way, Miami, FL
Emergency Clinic Receptionist. Duties included
Intake of scheduling patients. Patient customer service,
Etc.
6/1991-12/1991
DirecciAn Municipal de Vivienda del Cerro
Assistant Accountant/Administrative Assistant
Habana, Cuba
1983-1987
Mirna Hernandez (4)
VOLUNTEER Cancer Care Centers of Brevard Foundation, Inc.
Melbourne, Merritt Island & Sebastian, FL
Assists with all fundraising activities of the Foundation, which include pre-and post-event diversified duties. Assists with a 3000-name database mail out sent out a quarterly basis.
September 2005 through present
Project Hope
Fellsmere Camp, Back To School Event & After School Program
October 2005 through December 2005
Florida Today Volunteer (after Hurricane Jeanne)
Barefoot Bay Recreation District
625 Barefoot Blvd., Barefoot Bay, FL
Summer 2004
Miami-Dade County School System
Miami, FL
Volunteer for the Miami-Dade County school system
addressing the special needs of children with
learning disabilities.
1991
TECHNICAL Basic computer skills.
REFERENCES Will provide as requested.
Contact this candidate