Manager Sales

Robert Sorg

Email: *********@********.***

Address: *** ********* **

City: Gorham

State: ME

Zip: 04038

Country: USA

Phone: 207-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ROBERT I. SORG

101 Shaws Mill Road * Gorham, ME 04038

207-***-**** * *********@********.***

STORE MANAGEMENT

A focused, results-centered and driven business specialist with 13+ years demonstrated history in building and maximizing individual team member contributions that optimized stores and re-vitalized districts. Seasoned expert at developing store P&L, maximizing KPIs, identifying growth opportunities, managing special projects, and turning around under-performing stores/locations/districts. Recognized for complete oversight of new store development, building future leadership and consistently exceeding expectations.

Territory Management * Relationship Building * Proactive Marketing * Strategic Planning * YOY Growth

Tactical Territory Development * Business Intelligence * Negotiations * P&L * HR Functions * Retention * Training

Succession Planning * Turn-Around * Troubleshooting * Results-Centered Solutions * Curriculum Development

Vendor Relations * Reporting * Data Analysis * Consulting * Business Development * Project Management

PROFESSIONAL EXPERIENCE

HOME DEPOT * 1999-2012

Largest home improvement retailer in the US with 2200+ locations and avg store size 105K ft. Revenue $70.3B/yr.

STORE MANAGER, Windham, ME * 2007-2012

Leveraged 13+ years in proactive retail management, personnel development, revenue expansion and business optimization to turn around underperforming store operations.Personally requested to serve as District Specialty Sales Captain for 3 years, charged with overseeing and optimizing specialty sales performance. Chaired weekly conference calls with key decision makers from 11 stores, focused on driving sales, services, market growth and personnel development. Worked onsite at each store to ensure corporate compliance and ensure all staff were -on the same page-. Oversaw 118 staff (including permanent and seasonal).Recruited, trained and mentored staff for multiple departments, using a team-centered philosophy to re-build the corporate brand as a customer focused, high quality enterprise. Championed expert management of a store $25M annual sales volume, partnering with 3 Assistant Store Managers. Worked full time while attending new store manager training and ensuring continuous improvements for all operations.

Key Accomplishments

* Initiated effective and efficient hiring plans to take into account huge surges during peak times such as Memorial Day Weekend which could bring in $800K+ in sales.

* Rocketed market share up to 11% YOY.

* Troubleshot to identify areas of weakness, bringing in greater efficiencies, building a proactive training curriculum, streamlining workflow and communication to realize 3%-5% YOY increase in transactions.

* Boosted morale, productivity, retention and employee satisfaction.

OPERATIONS ASSISTANT STORE MANAGER, Portland, ME * 2006-2007

Given an extremely challenging task to re-engineer operations and retain profitability after a new store opening began to cannibalize P&L, market share, clients and Key Performance Indicators. Led a team-centered effort with all department heads to identify their responsibilities within overall store P&L and execute successful strategies to exceed expectations. Took on roles of 2 Assistant Store Managers, supervising a staff of 50 including the Service Desk, Inventory Control, Front End (Cashiers), Night Crew and Receiving Dept. Mentored staff that demonstrated leadership potential, supporting promotions of the District Asset Protection Manager as well as Assistant Store Managers and Department Supervisors.

Key Accomplishments

* Recognized for producing top audit results within district.

* Initiated a well received process for Supervisors to meet weekly to brainstorm and develop methods to improve performance and KPIs.

* Developed team members and focused on customer satisfaction to go from missing profit goals by 11% to making goal by 6%

* Collaborated with Loss Prevention to mitigate risk and reduce shrinkage.

ROBERT I. SORG

Page 2 * 207-***-**** * *********@********.***

SPECIALTY SALES ASSISTANT STORE MANAGER, Portland, ME * 2004-2006

Took on a temporary role to turn around a store that ranked within the bottom 10%, successfully ranking #1 in region for specialty sales

Key Accomplishments

* Exceeded sales and profit plan 10%.

* Used HR skills to mentor, evaluate and develop 5 Assistant Managers and 6 Department Supervisors.

SPECIALTY ASSISTANT STORE MANAGER, Portland, ME * 2003-2004

Leveraged in-stock product inventory numbers to drive special order product numbers to the highest in the store history. Recognized for beating the store`s sales plan 12% through one-of-a-kind client engagement. Supervised 8 Department Supervisors and 3 Assistant Store Managers.

Key Accomplishments

* Requested to lead courses on district level supervisor training and inventory management, while still in my 4th year of tenure.

* Utilized natural leadership skills along with corporate training to rocket an 1143% on gross margin ROI.

Career Note: Additional excellent experience for Home Depot. as MERCHANDISING ASSISTANT STORE MANAGER and ASSOCIATE MANAGER IN TRAINING. Details upon request.

EDUCATION

Bachelor of Science ~ Physical Education and Coaching

Springfield College, Springfield, MA

TECHNICAL PROFICIENCIES

MS Office Suite

POS Systems

Quick Learner of Proprietary Systems

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