Customer Service Manager

experienced FOH/BOH restaurant worker (Marlton, NJ)

Date: 2013-01-03, 7:11PM abp4wo@r.postjobfree.com

: It takes a certain type of person to work in an industry that demands unusual business hours, mental and physical strength, as well as being able to change in a second flawlessly. I have extensive food serviceexperience; mastered both front and back of house, but am always willing to learn and am up for a challenge. I also have office work knowledge and learn very quickly.I work well with others as well as efficiently on my own. I am seeking an opportunity to further develop and excel while giving all to my employer: hopefully to manage and potentially own my own restaurant. I also have some basic office experience with and am competent with computers, answering phones, and learning rapidly.

Experience

JF Tech Solutions Marlton NJ Nov. 2012-present (secretary, receptionist)

Responsible for answering phones, re-directing calls

Scheduling pick-ups and drop-offs of equipment

Responsible for handling payment

Scanning and filing necessary paperwork

Signature Inc. Mt. Laurel, NJ May 2012-October 2012 (field marketing agent)

Door-to-door marketing for home remodeling company

Strong knowledge of products

Customer service skills as well as booking appointments

Marlton Tavern December 2011-April 2012 (server, bartender)

Responsible for set up and break down for small and large parties on two floors

Cash and credit card handling

Strong knowledge of Aloha computer system

Braddock's Tavern Medford, NJ April 2009-August 2011 (Server, a la carte server, bartender)

Responsible for set up and break down of dining rooms, including large parties

Ensuring all guests needs are met in a timely, professional clean matter

Handling cash and credit cards for payment on large banquet contracts as well as a la carte dining

Champps Americana Marlton, NJ June 2008-April 2009(server)

Tending to guests needs in a timely, professional, clean matter

High-volume fast paced business (ability to multi task)

Money and credit card handling

Dave & Buster's Philadelphia, PA Jan 2008-May 2008 (server, bartender)

Using MICROS computer systems to enter orders

Responsible for cash and credit handling in a high volume, fast paced setting

Responsible for break down and set up for small or large parties, ala carte or buffet style

Prospector's Grille and Saloon Mt. Laurel, NJ May 2006-April 2008

(server, expeditor, take-out counter, manager)

Balancing drawers and server pay-outs in accordance with all rules and regulations (mgr)

Completing side work to open/close restaurant

Provide great service in a casual setting

Riverton Country Club Cinnaminson, NJ March 2005-May 2006

(Server, bartender, hostess, line cook, men's cigar room attendant)

Responsible for maintaining a fine dining atmosphere, learning all guests' names

Handling all member's accounts properly for payment

Set up and break down of ballroom parties as well as regular dining room in a clean manner

TGI FridaysCherry Hill, Turnersville October 2001-August 2005

(hostess, busser, line cook (all stations), expeditor, prep cook)

Responsible for proper levels of cleanliness as well as designated closer, inspecting all stations

Extensive knowledge of food and knife handling

Preparing food in a timely manner, built to order

Seating guests via a floor chart so all servers are equal

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