Customer Service Sales

looking for work - resume attached (huntsville area)

Date: 2012-12-16, 7:19PM **************@*****.***

Larry Hocken

Professional Sales Manager

256-***-**** ***********@*****.***

Sales leader known for ability to cultivate strong relationships with customers,

produce exemplary sales volumes, and presents a strong work ethic.

PROFESSIONAL EXPERIENCE SUMMARY

Twenty years in the customer service, sales, and management fields. Award winning sales associate consistently exceeding sales goals. Proven success in establishing and maintaining a loyal customer base and producing outstanding customer satisfaction ratings.

EMPLOYMENT HISTORY

Jerry Damson Honda, 2200 Bob Wallace Ave, Huntsville AL, 35805

2009-2012

Internet Sales Manager-- Interacted with online customers. Answered questions and set appointments. Knowledgeable in all aspects of client service with a track record of outstanding customer satisfaction. Proven success in establishing and maintaining a loyal customer base. Consistently honored for exceeding sales and service expectations.

Woody Anderson Ford, 2500 Jordan Lane, Huntsville AL, 35814

2006-2009

Sales Representative- While providing exceptional on site customer service, I was also successful in securing appointments and making sales via telephone and internet. Completely responsible for organizing and detailing all paperwork, setting appointments, negotiating, and promoting successful customer service.

Hwy 53 Used Cars, 3313 Hwy 53, Huntsville AL, 35806

2000-2006

Sales Manager- Managed the daily operations including the buying, maintaining, trading, and selling of pre-owned vehicles. Responsible for overseeing one hundred plus accounts at any particular time. Additional tasks included payroll, clerical duties, customer relations, profit and loss, accounting, and office management.

Discovery Zone, 6125 University Drive, Huntsville AL, 35806

1993-2000

General Manager- Directed the operation of a million-dollar business. This included but was not limited to, human resources (recruiting/training/scheduling), customer relations, inventory, and profit/loss. Increased sales on a monthly basis over previous years. Reduced store costs by thirty-five percent. Staff size averages 30-35 employees; selected as the top business in district for 1997 and 1998 based on customer relations and cost controls. Selected as one of top three businesses in the US for quality of customer service and designated as a training facility for new general managers. Designed and implemented a games operation and maintenance system and an

Awards and Recognitions: Honda's silver Council of Sales Leadership award.

Multiple time salesman of the month and ranked in the top 40 for the southeast region for sales and customer service.

Employee recognition plan adopted company-wide in 1998 for Discovery Zone

Please inquire to obtain a list of professional or personal references.

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