Sales Manager
Resume:
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Crystal
DillonBehavioral Therapy, Family Therapy, Counseling
CRYSTAL M. DILLON
BROWNSVILLE, PA 15417
Objective
To obtain a position with a corporation that will utilize my leadership and interpersonal skills in an environment where I can make a positive contribution.
Work Experience
Multisystemic Therapist
10/2007 - Present Adelphoi Village, USA, Washington/Greene Counties Provide in-home treatment services to delinquent youth and their families following the adherence principles established by the Multisystemic Therapy (MST) model. ESSENTIAL FUNCTIONS OF THE JOB include the following: 1. Adheres to the treatment practices prescribed by the Multisystemic Treatment Model.2. Intervenes and provides immediate assistance in crisis situations.3. Performs on-call responsibilities. Must be accessible to clients.4. Documents and maintains appropriate information, files and reports on treatment and progress of assigned caseload.5. Supports other team members in performing their responsibilities and offers constructive feedback as necessary.6. Travels extensively to client's homes in order to perform job duties, as well as to attend meetings trainings and/or seminars as required.7. Tracks process and outcomes on each case weekly by completing case paperwork, and participating in team clinical supervision and Multisystemic Therapy consultation.8. Provides family counseling to delinquent youth and their caregivers.9. Develops appropriate treatment plans, following the Multisystemic Treatment Model.10. Acts as an appropriate role model to youth and their caregivers.11. Adheres to Department of Welfare, Labor and Industry, Department of Education, JCAHO standards and Adelphoi Village policy and procedures where and when appropriate.12. Provides regular in-home visits with youth and their families in order to implement and monitor treatment goals.13. Establishes effective partnerships between Adelphoi Village and other agencies.14. Communicates with supervisor regularly on assigned caseload.15. Attends court hearings and maintains regular contact with probation officers and other court officials.16. Attends and participates in training required by the MST model and Adelphoi Village.OTHER DUTIES OF JOB:1. Attend meetings, training and seminars, etc. as required.2. Operates vehicle as necessary for trips, appointments, or other job-related duties.3. Other duties as assigned.
BSC/MT/OT
4/2007 - 10/2007 Community Psychiatric Centers, Carmicheals, PA The Behavior Specialist(BSC) works with the child, the family, and the school, if necessary, with your permission, to develop a plan for re-shaping the child's behavior. The behavior specialist observes the child's behavior in the child's own setting. The behavior specialist identifies the child's strengths and develops a treatment plan with you that addresses the child's behavioral needs, while building on the child's strengths. The Mobile Therapist (MT)provides therapy to children in their own home. The MT helps children and families cope with issues such as loss, developmental delays or disabilities, anger management, parenting, and behavior modification.As an Outpatient Therapist (OT)my duties are to include evaluating, diagnosing and treating children and families who show evidence of suffering from a mental disorder, emotional stress, marital and family maladjustment or behavioral disorders.
Educational Account Manager/Solutions Specialist
3/2005 - 6/2005 Synergis Technologies, Inc., Quakertown, PA Meet and/or exceed assigned sales quota on a quarterly basis.Research demographics of assigned territory and document the client base.Participate in a sales plan that outlines:How the individual Account Manager will achieve their quota and define the revenue expected from different types of sales, in terms of sales volume per customer and in terms of expected revenue from specific product lines or services.Responsible to interview the customer thoroughly with the goal in mind of obtaining answers to all qualifying and closing arguments.Maintain and provide on a monthly basis, sales and work-in progress reports.Maintain on-going contact with customer base, assuring their satisfaction and continuing commitment to the company.Work to resolve any customer complaints.Responsible for teacher trainings and/or technology workshops w/in territory.Attend and participate in local, state or national show/events.
Western PA Educational Representative
10/2000 - 3/2001 Torcomp, Lewiston, NY Work from home w/ notebook computer, printer and fax machine supplied by employer. Represent Torcomp - to all educational institutions throughout Western Pennsylvania. Call upon customers from datbase, introducing Torcomp, determining their educational software needs and quoting customers for new products and upgrades.Attend trade shows.Teach introductory one-day teacher trainings within territory.Visit schools, meet with teachers, demonstrate features of software.Communicate with the office on a regular basis, via phone and email, providing daily updates of customer contacts.
Corporate Sales Representative
1/1995 - 10/2000 Electronic Document Associates, Inc., Canonsburg, PA Manage and coordinate electronic document management projects which involves scanning, cleaning-up of drawings, indexing and CAD conversion. Coordinated workflow between systems operators. Primary contact between client and servicing agent. Involved in creating electronic document management systems for clients. Responsible for interviewing potential employees. Give demos of the companies services at many of the trade shows. Involved in the organization and writing of the companies recent brochure. Proposal development, estimation of projects, staffing, client presentations, manage a team, deliver projects on time within budget and to the client's expectations. Software and engineering media sales. Cold-calling, possible lead follow ups and current clients.
Inside Sales Support/Imaging Technician
5/1993 - 8/1993 Bailey Engineers, Canonsburg, PA Sales support for 4 outside reps.Scanned, cleaned and checked aperture cards.
Program Director
5/1992 - 8/1992 YMCA, Washnington, PA Organized field trips and day to day activities for the summer School's Out program.
Education
8/1995 - 5/2001 Waynesburg College/Master of Arts in Counseling Psychology, Waynesburg, PA Master's Degree MACP Master of Arts in Counseling Psychology
8/1997 MESA, Canonsburg, PA
5/1991 - 6/1994 Glenville State College, Glenville, WV Bachelor's Degree
References
Reference Name Phone Email Type Frank Nanfara 1-800-***-**** abp4s9@r.postjobfree.com Professional Jeff Mazzone 1-888-***-**** abp4s9@r.postjobfree.com Professional Thomas Stone 412-***-**** abp4s9@r.postjobfree.com Professional
Additional Info
Windows, Microsoft Office, QuickBooks, CadOverlay 7.6, GTXRaster CAD, SpicerImagenation, ScanServ for Windows, Cytrix, Microsoft Access, TimesheetProfessional 5.5, Sytos Backup, PaperPort, Formtek, Sun/Vac System, Adobe, Macromedia, Most AutoDesk products, ACT and Internet Experience.Interests and Hobbies include: 3-D Archery
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