Customer Service High School
Resume:
Tina Marie Shanklin
P.O. Box ***
Portland, TN 37148
abp4lv@r.postjobfree.com
OBJECTIVE: To obtain an entry level position that would increase my knowledge, skills, and
experience that would further both my personal and professional growth.
EDUCATION: - Bachelors of Science Communication in Journalism/Electronic Media
Graduated: Cum Laude December 13, 2008,
University of Tennessee, Knoxville, TN
-Portland High School
Graduated: 2005 Suma Cum Laude
EXPERIENCE:
Stones River Electric
1244 Gallatin Pike South
Madison, TN 37115
Contact: Darrell Starkey-Service Manager
Customer Service
Routing Service Crew (wkly and daily routes)
Reviewing Time Sheets
Entering Payroll Data for Service Crew
Processing Work Orders
Preparing Excel Spreadsheets
Backup for Receptionist when necessary
Assist with Special Projects(brochures, flyers, presentations)
Service Department Spreadsheets
Communication Checks for Technicians
Card Logs/Verification and Reconciliation
Customer and Billing Research
Wet Seal (Part-Time June-December 09)
Rivergate Mall
Madison, TN
Customer Service
Register/Cash Sales
Stocking Store
Opening/Closing
Horne Radio Network
WKVL/WFIV-May 2008-February 2009
Contact: Tony Cox 865-***-****
Production Work
a. Operating Audio Board
b. Plug in Commercials
c. Handling Callers for Talk Radio Programs
d. Run Errands
TVC/UTTV- Campus Television Station, September 2006 December 2006
Knoxville, TN
Operation of Audio Board (ran music, sound for microphones and beta clips)
Camera Set Up
Captain Video & Tanning- Clerk, February 2004- August 2005
Portland, TN
Contact: Tina Franklin 615-***-****
Computer data entry of inventory
Coordinate Customer Service for Movie Rentals, and Tanning Salon
Responsible for assisting customers with all in store purchases
Answering phone, taking messages, etc.
Responsible for opening and closing of store
Receive and process customer payments
Cleaning movie and tanning areas, including tanning rooms and beds.
Portland Steel Fabrication School Breaks/Summer
Portland, TN
Contact: Joe Shanklin 270-***-****
Answering phones
Billing Accounts and Collections, A/R
A/P processing and payments
General Office Work
ADDITIONAL INFORMATION:
Proficient in Word, Word Perfect, Power Point, Excel
Knowledge of Spanish Language (High School Spanish Award-2 years)
Vice President of the National Broadcasting Society
Member of NSCS
Member of National Honor Society and Speech Team (High School-3 years)
QuickBooks/Peach Tree Accounting Software
COURSE STUDIES: (within Major)
Business Math
Principal of Economics
Introduction to News Writing.
Introduction to Journalism and Electronic Media
Readership and Audience Analysis
Mass Communication History
Mass Media Commercial Writing/Promotional Writing
Media and Society
Broadcast and Cable Programming
Media and Diversity
Cable, Broadband and Interactive Digital Media
Further information upon request.
Contact this candidate