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Manager Customer Service

Location:
Baton Rouge, LA
Posted:
January 01, 2013

Contact this candidate

Resume:

Lesley LeBlanc

Email: abp4lh@r.postjobfree.com

Address: **** *** ****** ******

City: Baton Rouge

State: LA

Zip: 70814

Country: USA

Phone: 225-***-****

Skill Level: Management

Salary Range: $28,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LESLEY S. LEBLANC Page 1 of 2

3699 Oak Forest Avenue, Baton Rouge, Louisiana, 70814, Cellular Telephone: 225-***-****

OBJECTIVE Use the skills I have obtained throughout my life in a meaningful way which will give myself and my

employer(s`) satisfaction

EDUCATION

LOUISIANA STATE UNIVERSITY, Baton Rouge, Louisiana, 70815

1996-1998, Post-Baccalaureate Certificate of Completion, G.P.A. - 3.25

Paralegal

ROBERT MORRIS COLLEGE, College Avenue, Carthage, Illinois, 62321

09/84 - 06/85, Diploma, G.P.A. - 3.25, Cr. Hrs. - 64

Legal Secretary

KEOKUK SENIOR HIGH SCHOOL, 2285 Middle Road, Keokuk, Iowa, 52632

08-76 - 01/80, Diploma, G.P.A. - 3.667

Required and Business Courses

EXPERIENCE/SKILLS

* AP/AR in QuickBooks Pro Premium 2012

* Transcription/Composition of W.C./liability surveillance reports in Word 2007

* Create interdepartmental office forms/letterhead/brochures/business cards

* Background checks

* Locations

* Obtain LA driver's licenses/I.D. cards/title history/all vehicles registered/license plates ran

* Interviews

* Take statements

* Photograph scenes &/or damages

* Marketing/customer service/communication

* Handle compliance with licensing, insurance requirements & taxes legally mandated to transact business

* Maintain files consisting of official &confidential matters

* Legal transcription

* Answer Interrogatories/Discovery

* Trial preparation

* Schedule depositions/meetings with clients

* Issue subpoenas

* Calendar events/deadlines

* Answer/screen telephone calls

* Communicate effectively to sell memberships, credit accounts, & renewals via cold calls

* Keep records, conduct analysis, work membership reports necessary to support strategies, & keep managers informed of results

* Build relationships with members

* Prepare for & conduct marketing & sales events

* Resolve members issues or address questions

* Summarize medical & employment records

* Knowledge of ICD codes

* Confirm medical specials & lost wages totals

* Abstract depositions

* PowerPoint presentations

* Assist with Voir dire

* Reading depositions in Court

* Note courtroom observations

* Receptionist duties fostering good relations with all contacts, promoting firm

* Greeting incoming & acknowledge outgoing individuals

* Obtain extensions on incoming lawsuits, open files & enter into data bank

* Take active role in integrating new employees for coverage purposes

* Purge files

* Maintain and coordinate pool cars and conference rooms

* Provide backup support by collecting outgoing mail, postage and end-of-the month reports

* Medical transcription

* Data entry into Modulaw a statewide roofing program specially developed program

* Scanning

* Binding

* Archiving

* Broke out telexes

* Genealogy research

* Voter registration/elections

* Issue marriage licenses

* Delinquent taxes

* Inventory/supplies

LESLEY S. LEBLANC Page 2 of 2

3699 Oak Forest Avenue, Baton Rouge, Louisiana, 70814, Cellular Telephone: 225-***-****

EMPLOYMENT

09-07 - Present

SOUTHLAND INVESTIGATIONS, L.L.C., 225-***-****,

3699 Oak Forest Avenue, Baton Rouge, Louisiana, 70814

TITLE: Member, Office Manager, Paralegal

SUPERVISOR: Chris D. LeBlanc, Owner, Private Investigator

SALARY: Starting: $15.00/hr. Currently: $12.00/hr.

REASON FOR LEAVING: Not leaving; however, economy is factor

01-07 - 09-07

THOMAS LAW FIRM, L.C., 225-***-****,

13312 Perkins Road, Baton Rouge, Louisiana, 70810

TITLE: Legal Assistant to Richard S. Thomas, Esq.

SUPERVISOR: Terry, Personnel Manager

SALARY: Starting: $13.71/hr. Currently: $13.71/hr.

REASON FOR LEAVING: To co-operate my spouses L.L.C.

09-05 - 01-07

SAM`S CLUB, 225-***-****,

8675 Airline Highway, Baton Rouge, Louisiana, 70815

TITLE: New Business Marketing Representative

SUPERVISOR: Kavin Crawford, Personnel Manager

SALARY: Starting: $8.75/hr. Currently: $9.50/hr.

REASON FOR LEAVING: To return to legal field

01-05 - 08-05

TERRY J. BUTCHER AND ASSOCIATES (STATE FARM), 225-***-****,

2600 CitiPlace Drive, Suite 550, Baton Rouge, Louisiana, 70808

TITLE: Receptionist

SUPERVISOR: Cindy Magruder, Office Administrator

SALARY: Starting: $14.89/hr. Ending: $14.89/hr.

REASON FOR LEAVING: To broaden skills

09-99 - 01-05

TITLE: Paralegal/Legal Assistant

SUPERVISOR: Terry Butcher, Attorney at Law

SALARY: Starting: $11.98/hr. Ending: $17.41/hr.

REASON FOR LEAVING: I went thru a period of exhaustion and needed a change to realize how important this job was to me.

03/99 - 09-99

NAVRATIL, HARDY & BOURGEOIS, L.L.P., 225-***-****,

City Plaza, Suite 800, 445 North Boulevard, Baton Rouge, Louisiana, 70821

TITLE: Legal Assistant

SUPERVISOR: Boris F. Navratil, Attorney at Law

SALARY: Starting: $10.57/hr. Ending: $10.57/hr.

REASON FOR LEAVING: To apply paralegal skills

10/94 - 03/96

STATE OF LOUISIANA,

DEPARTMENT OF ADMINISTRATION, FACILITY PLANNING AND CONTROL, 225-***-****,

1051 North Third Street, Baton Rouge, Louisiana, 70802

TITLE: Word Processor II

SUPERVISOR: Myrna L. Edwards, Administrative Director

SALARY: Starting: $6.25/hr. Ending: $6.49/hr.

REASON FOR LEAVING: Pursue a career in the legal field

REFERENCES

Available upon request.



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