Engineer Customer Service
Resume:
Adrian E.L. ************@**.********.******************* success by providing high impact quality and value through people and technology. EXPERIENCEDirector, Capabilities Development, December '06 - current
VistaPrint, Inc.
95 Hayden Ave
Lexington, MA 02421
Director, Financial and Business Services Customer team, July '03 - December '06
Palladium Group, Inc.
(previously
Painted Word, Inc. )
2 Copley Place
Suite 402b
Boston, MA 02116
Consultant and Systems Architect, July '95 - July '03
Sapient Corporation
1 Memorial Drive
Cambridge, MA 02142
IT Enterprise Applications Architect, July 2001-current, Sr. Architect
Overall technical responsibility for internal applications technical support and development including HR and People systems, Financials system (Oracle Financials-GL, PA, AP, AR, iP, SSAs), Staffing/Resource system, intranet applications, Sales Force Automation system, EAI implementation, and others.
Designed, developed and rolled-out compensation and career development application using ASP.NET and C# solution with SQL Server on the backend.
Datawarehouse and Report Generation/Distribution application, August 2000-June 2001, Architect
Designed, developed and rolled-out custom data warehouse, ETL, and report generation and distribution application. Primary focus on rendering very accurate P&Ls/Operating Statements for all aspects of company operations.
Technologies: IIS, COM (VB), Oracle, Java (ETL)
Customer Loyalty site and program, February 2000-August 2000, Sr.Engineer
Assisted in support, stabilization and design/implementation of new features and off-line programs.
Technologies: IIS, MTS, Site/Commerce Server, MS P&M, VB, SQL Server
Sales Compensation System, March 1999-February 2000, Architect
Implemented sales compensation system for a worldwide hardware and services corporation. Managed team of 10 from design\analysis through development and implementation. Highly customized package with custom screens and reporting capabilities. Implemented interfaces to SAP system, and to payroll and the general ledger.
Technologies: VB\COM OCX\DLL components, Oracle (PL*SQL), Crystal Reports
Supermarket Bakery Automation System and Corporate Data Management System, April 1997-February 1999, Architect
Designed, developed and implemented these systems for a very large Supermarket chain. Store functionality included Product Forecasting, Production Management, Labor Scheduling, and Inventory/Order Management. Corporate data management system provided a single point of maintenance for over 600 stores using replication. Implemented interfaces to legacy DB2 data management system, as well as store interfaces to order system and point of sales system. Also involved seamless integration of hardware like thermal label printer, scales, and touch screen.
Technologies: VB, SQL Server (TSQL), Perl, Crystal Reports
Gas Pipeline Nomination and Capacity Planning System, July 1996-March 1997, Sr.Engineer
Involved in design and development of a system to provide nominations, capacity planning, physical scheduling, and billing of natural gas movement through physical pipeline. Application supported the client's needs to manage the pipeline and provide clear customer service, as well as customer needs to generate nominations and utilize the pipeline for transfer, trading, and monitoring of service utilization.
Technologies: VB, C++, Oracle (PL*SQL), Expersoft CORBA
Supermarket Bakery Automation System, September 1995-June 1996, Engineer
Involved in design and development of a large supermarket bakery automation system. Implemented Inventory management (transactional control) and user screens.
Technologies: VB, Oracle (PL*SQL)
EDUCATIONStanford University, 1995 B.S.
Office of the Registrar
Old Union Building
Stanford, CA 94305-3005
OTHER ACTIVITIES, Finance Committee Member. Appointed 2002-2005
The Finance Committee must review departmental budgets in preparation for Town Meeting, and provide recommendations.
SKILLSLanguages: C++, C#, VB, and Perl
Operating Systems: MS Windows/NT/2K Server and Unix
Databases: Oracle (PL*SQL), MS SQL Server (TSQL), MS Access, Essbase, Informix
Packages: Trilogy SCCommission, Hyperion Planning, Brio/SQR/Hyperion Intelligence
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