Customer Service Years Experience

Adrian Resume

Adrian, *Adrian D. Stanback**** Barr CircleTucker, GA 30084678-***-**** Home678-***-**** *************@*****.*** PROFESSIONAL SUMMARYSelf-driven individual with over 10 years experience providing service to diverse clients andcustomers. Proven ability to lead staff, manage multiple projects, meet deadlines, absorbknowledge, and translate that knowledge to others effectively. EDUCATIONMaster of Science, Human Services, specialization in Counseling StudiesCapella University, Minneapolis, MN In Progress, expected 2012Relevant Courses: Survey Research in Human Development & Behavior, Ethnic and CulturalAwareness, Foundation of Addictive & Compulsive Behavior, Professional & Scientific Ethics,Human Services.Bachelor of Science, Business AdministrationCapella University, Minneapolis, MN 2009 CLINICAL/VOLUNTEER EXPERIENCEAtlanta Intervention NetworkCAC Training, Tucker, GA 2011 to Present Cognitive Behavior Therapy Self-Efficacy Training Motivational Interviewing Ethics: Discussing Critical IncidentsBreakthrough Recovery Center 2011 to PresentHousing Coordinator/Treatment Management Team Intern, Tucker, GA Maintain confidential notes and records Assist in the acquisition of skills to self recognize emotional triggers Assist in enhancing social and coping skills that improve life stresses CPI Training Review reports, discuss POA s with clients, meet with parents or guardian to discuss their concerns EMPLOYMENT HISTORYZoink Inc., Norcross, Georgia 2006 2010 Adrian, 2Pre-Press Assistant Reclaim screens correctly and quickly resulting in 100% customer satisfaction Package, re-label, and finish products to customer satisfaction Assist Technician to ensure quality products in a timely manner Consistently exceed customer service standards by interacting with customers in a positive mannerPershing Estates, Decatur, Illinois 2000 - 2006 Dietary Supervisor Manage staff of 10 to provide a high level of service to clients Educate and train staff on company policies and procedures Prepare meals according to menu specifications to maintain appropriate diet for clients Provide detailed report to nursing staff of any behavioral issues Assist nursing staff with irate clients to calm environment PROFESSIONAL AFFILIATION NAADAC- The Association for Addiction Professionals TECHNICAL EXPERIENCE Experience with Microsoft Word, Excel, PowerPoint, Internet Explorer and Outlook