Customer Service Security

patrick williams

Email: *********@********.***

Address: **** ***** **

City: Macon

State: GA

Zip: 31217

Country: USA

Phone: 478-***-****

Skill Level: Experienced

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PATRICK WILLIAMS

3207 Ruark Rd 478-***-****

Macon, Georgia 31217 *********@********.***

DESKTOP SUPPORT / NETWORK SECURITY

Security+ * CompTIA A+ * Network+ * Computer Troubleshooting * DSN * CCTV

Software/Hardware Updates * Equipment Maintenance * Reporting * Planning * MS Office

CPR Certification * Safety * Accident Prevention * Organization * Requisitions

Dedicated, hard worker with a strong desire to excel in the Information Technology field. Recently acquired Microsoft equipment, networking and IT Security Certifications, enhancing knowledge of hardware and software systems. Fast-learner with demonstrated ability to develop strong relationships with customers, peers and superiors. Consistently excels in assigned projects, delivering results above and beyond expectations

EDUCATION:

NEW HORIZONS Atlanta, Georgia

CompTIA A+ Certification 2012

Network+ Certification 2012

Security+ Certification 2012

MIDDLE TENNESSEE STATE Murfreesboro, Tennessee

General Curriculum 1999 to 2001

PROFESSIONAL EXPERIENCE:

ROBERT HALF TECHNOLOGY Atlanta, Georgia

PC Technician (3week contract)

Implemented CP migrations for the U.S Army in Fort Benning, Ga Nov to Present

Transferred over 500 workstations migrations to from Microsoft window XP to windows 7

Mapped and configured printers to proper workstations

TEK SYSTEMS, INC.

(Our people make IT possible) Atlanta, Georgia

Support Technician (part-time contract) Oct to Present

Window XP to windows 7 migrations

Initialized TPM security

WELLSTREET URGENT CARE Atlanta, Georgia

(Giving uncompromising care)

Technical Support Specialist (internship) Sept to Oct

Obtained real-world experience in Wellstreet`s computing infrastructure from network, IP

Configurations, routing, computer installations, and active directory.

Created laptop configurations for employees and assisted in administrative permissions

Learned Microsoft office such as Excel, Word, Power Point, and One note

Basic network switch and routing connections

Basic printer IP addressing and subnetting

COMPUCOM SYSTEMS, INC. Atlanta, Georgia

(Leading IT outsourcing specialist)

Associate Technician 2012 to present

Service POS software and terminals in Walgreen`s stores throughout the Southeast Region. Provide necessary changes to systems, including operating system updates, as well as removal, adding and updating POS and other software.

Update existing Windows systems, printers and Catalina configurations for terminals, IMS Server and AS400 installations.

KELLOGG BROWNE & ROOT (KBR) Al Asad, Iraq

(Largest contractor for the US Army, a top-10 contractor for the US Department of Defense and the world's largest defense services provider)

Morale Welfare and Recreation (MWR)Coordinator 2008 to 2011

Participated in planning, management and implementation of morale-boosting activities, preparing schedules 90-days in advance for the 5 Recreation Facilities (gyms, recreations, computer & communications buildings and pool) at the base complex. Managed safety, security and recreation activities for Military and Contract staff in the pool area, swimming, aquatics and party-planning. Ensured pool`s chemical levels were accurately measured and at safe levels.

Recognize by members of local Platoon for Best Facility on base.

Maintained daily inspections, ensuring phones, computers, and alarms were in proper working condition; prepared programs and facilitated training sessions to ensure all participants were aware of working exit points and emergency gathering points for entire recreation complex.

Trained and supervised military, KBR, foreign nationals, and local nationals in emergency action procedures; assisted with Iraqi Special Operations Water Survival Training.

Intricately familiar with CPR and emergency Lifeguard actions; trained others in procedures.

Please turn to page two . . .

Patrick Williams A Resume of Qualifications page two

Morale Welfare and Recreation (MWR)Coordinator (continued)

Created event flyers and poster presentations using PowerPoint to advertise events to achieve high morale levels.

Inspected pool operating system, ensuring water pumps, vacuum and backwash were being adequately maintained.

Supervised subcontract workers, addressing needs for recreation centers to be operated according to Military SOP.

Maintained and repaired safety/emergency and non-safety electrical, HVAC, other equipment.

Prepared and distributed logistical daily reports in a timely manner.

Enforced rules and regulations of the facility; responded to emergencies; prevented accidents from occurring.

Supervised operation of workout gym, ensuring quality service is maintained.

Submitted material requisitions through Bugseye for MWR department.

Coordinated USO shows for military personnel to enhance overall morale.

CROWNE SOLUTIONS Atlanta, Georgia

(Security company providing temporary and permanent solutions for companies and special events)

Security Officer 2006 to 2008

Assumed assignments to enforce the safety regulations and rules of government buildings and restaurants, sometimes required to be armed. Reviewed daily logs, ensuring standard operating procedures met clients` expectations.

Monitored CCTV camera systems and providing a safe environment for the client.

Maintained fire safety regulations; inspected and updated fire extinguishers on a monthly basis.

Supervision of employee and visitor badge issuance, regulated customer`s access.

WALDEN SECURITY Atlanta, Georgia

(Multi-family and commercial security services provider)

Security Officer 2007 to 2008

Served as front desk security and concierge staff, providing security and allowing proper access in a 16-floor multi-family, high-rise condominium with 150 families. Monitored CCTV cameras, ensuring a safe environment to residents.

Patrolled residential building to ensure unauthorized personnel did not enter or were present.

Provided first-level customer service while maintaining safety of residents.

Inspect fire extinguishers, maintaining proper levels and ensuring regulatory compliance.

Created daily activity logs for inspection; accounted for abnormal activity.

Prior experience (1997 to 2001) working in hourly positions.

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