Maintenance High School
Resume:
Benjamin Ramos
Email: *********@********.***
Address: *** ***** *****
City: South Plainfield
State: NJ
Zip: 07080
Country: USA
Phone: 908-***-****
Skill Level: Management
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Benjamin Ramos
220 Geary Drive
South Plainfield, nj 07080
*********@********.***
OBJECTIVE
To secure a challenging position allowing for growth in accordance with experience, education, and skills.
EDUCATION
Sacred Heart University September 1979 to August 1982
26 ST. Ponce De Leon, San. Juan Puerto Rico, 00724
Pope John 23 High School August 1975 to May 1979
Bayamon, Puerto Rico
High School Diploma
Specialized in LUCENT, (ATT) 5ESS Trunk Maintenance Configuration, IMACS DACS Maintenance and Configuration, NET Multiplexer Maintenance and Configuration, TADIRAN PBX Maintenance and Configuration, and DMS-100/550 Family-Fundamentals.
IBM/ROLM Corporation Training School
Specialized in Telephone Systems, AFACTS Trunk Testing and Transmission, Advanced Software-Route Optimization, Digit Translation. Redwood CBX Maintenance and Configuration, 7000 CBX Maintenance, 8000 CBX Maintenance, 9751 CBX Maintenance, IBM Customer Management, Data Maintenance, and 8000 Configuration
EXPERIENCE
Technician
Network Control Technician For Cooperative Communication September 2004-2012
Trouble shoot all hardware and software problems. Serveiled all LAN WAN network connections to the Siemens EWDS Meta Switch VOIP network, Installed all multiplexers, DACS, routers and telephone switches. Analyze trunk traffic reports. Analyze and submit all hardware and software proposals for any system upgrades. Responsible to retrieve daily data reports from all telecommunication equipment. Responsible for all daily backups. Responsible to publish daily reports and make recommendation for changes. Open and close all trouble tickets. Interface with vendors on all telephone and T1 T3 related problems. Responsible for the maintenance and operation of all collocation equipment. Maintain all logs on equipment malfunctions. Responsible for dispatching field technicians. Perform daily and monthly
backups and maintain all network servers.
Verizon Wireless October 2002-2004
Troubleshoot all Hardware and Software issues on Blackberry, Motorola, Nokia, and LG phones. Programmed all cell phone devices including all data features. Responsible for finding and assisting the Verizon NOC center in clearing and repairing all cell tower outages.
Technician January 1997-2002
Trunk Operations Center For ATT Co.
Reviewing previous night's trunk testing results and removing defective trunks from service. Contacting far end to engage in cooperative testing for all defective trunks. Restoring trunks to service upon repair. Escalating to the TOC Supervisor issues which prevent the TOC analyst from completing the above tasks in a timely and efficient manner. Identifying Network Trunk Group T1's and T 3's outages. Reporting
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