Manager Customer Service

Karen Hoppe

Email: *********@********.***

Address: ** ******** **

City: Levittown

State: PA

Zip: 19055

Country: USA

Phone: 215-***-****

Skill Level: Management

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Karen Hoppe

26 Starlight Ln

Levittown, PA. 19055

(H) 215-***-**** (c) 215-***-****

I am a seasoned professional manager who delivers results through ability to analyze and utilize diversity in the workplace. I have in depth experience and success with problem resolution, recruitment and training development. I have a strong desire to transition my interpersonal skills into Human Resources.

Daffy`s Inc. October 1996 - September 2012

Store Manager July 2012 - September 2012

Motivation of store associates for retention

* Coordinated liquidation of the company in collaboration with Hilco Merchant Resources

* Organized the consolidation and marketing of reductions

* Compel aggregated sales to meet interim goals * Prevented and monitored internal theft

Assistant Store Manager February 2011 - June 2012

*Represented company at state unemployment hearings and varied legal actions

* Managed daily operations for 12 million dollar discount department store

* Drove sales to a four percent increase in a struggling economy

* Maintained expenses and budget for a million dollar payroll

* Consistently accomplished one percent or less inventory shortage

* Reconciled daily sales audit and cash management

Management Associate October 1996- January 2011

Recruitment -Screening and interviewing of all prospective applicants

* Ensured compliance of I-9, payroll, and new hire documentation

* Preformed employment verifications and updated paperwork according to new regulations

* Established a forty six percent employee retention rate of five years or more in a three percent average industry

Staff Development - Set clear objectives and goals for associates

* Shared and encouraged new and innovative learning

* Created a positive work environment through feedback and implementation of ideas

* Supervised performance management of 75 store associates

Training

Interpreted policies and procedures

* Responsible for the implementation of job descriptions and processes

* Communicated health and life insurance benefit plans through orientation

Customer Service

Instilled a -can do - attitude for expedited problem resolution

* Championed positive customer interaction and -listening- skills for 1000 daily patrons

Sales

Anticipated consumer needs and marketed evolving business trends

* Merchandised and maximized opportunities for bottom line results

Bed Bath and Beyond - Department Manager 1993 - 1996

Lincoln High School - Philadelphia, PA

Development Seminars:

Coaching and Counseling and Employee Motivation

References Available Upon Request

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