Customer Service Manager
Resume:
Sylvia Pagani
Email: *********@********.***
Address: **** **** **
City: Metaire
State: LA
Zip: 70003
Country: USA
Phone: 504-***-****
Skill Level: Management
Salary Range: $65,000
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
Sylvia Pagani
*********@********.***
Over 12 years of achievements in healthcare business development with focus on rapid census building and payer improvement.
UHS INC 2010 to 2012
Regional Director Business Development.
Oversee all aspects of marketing and sales for hospitals in Louisiana and Puerto Rico.
Hire, train and develop marketing team at each facility, monitor productivity and census growth.
Offer training in marketing, slaes, customer service skills.
Visit top referral sources and assess service satisfaction.
Achieved a 35% cenus growth ate ach facility
Amedisys Home Health
2007 to 2010
Account Executive
Served as physician liaison for company by consisten account management and visits.
Developed and maintain new accounts.
Provided customer and community education about home health services and disease management at home.
West Jefferson Medical Center
2003 to 2007
Woman's Imaging and Breast Center Manager
Oversight of all aspects of daily operations and business development.
Hired, and supervised staff.
Increase daily patient volume by 25% within one year.
Developed protocol for management of abnormal diagnostic findings.
Develop rapid referral for patients who needed additional diagnostic procedures or surgery.
St. Claude Medical Center
2000 to 2003
Director Business Development
Oversight of all aspects of business development for the 126 beds acute care facility.
Hired, trained and supervised marketing, community outreach and admissions department.
Developedand opened new services including a heart clinic and a behavioral health program
Other related jobs:
Regional Manager of Employee Assistance Services for two maritime transportaion companies.
Director of outpatient services for a Florida based behavioral health company with one hospital site and three outpatient clincis.
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