Manager Customer Service

KENNETH MANGNAO

Email: *********@********.***

Address: po box 86

City: Warsaw

State: VA

Zip: 22572

Country: USA

Phone: 804-***-****

Skill Level: Management

Salary Range: $120,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KENNETH MANGANO, RPH.

P.O. Box 86 * Warsaw, VA 22572 * 804-***-**** * *********@********.***

Detail-focused Pharmacist eager to offer 28+ years of dynamic experience within fast-paced retail and long-term care and other healthcare environments toward maximizing an

ethical employer`s success within a growth-oriented role.

PROFILE OF QUALIFICATIONS

RETAIL PHARMACY OPERATIONS * TEAM BUILDING * INVENTORY MANAGEMENT * PATIENT RELATIONS

EXPENSE CONTROL * PAYROLL * REGULATORY COMPLIANCE * RECORDS / DATA MANAGEMENT

LONG-TERM CARE PHARMACY PROCEDURES * IV DOSING / COMPOUNDING * DATA ENTRY

STRONG MANAGEMENT ABILITY * MEDICARE / MEDICAID PROCESSES * PROFIT / LOSS

QUALITY CONTROL * INFECTION CONTROL * START-UP OPERATIONS / RELOCATION

PYXIS SYSTEM OPERATIONS / MAINTENANCE

* Integral leader who maintains up-to-date knowledge of all pharmacy operations, including expertly interpreting prescriptions and patient records, providing accurate compounding services, and ensuring state / federal compliance.

* Excellent communicator who handles confidential responsibilities while liaising between healthcare teams, 3rd party insurance, patients, and customers, and plans, prioritizes, and completes tasks within deadline-driven environments.

* Ambitious self-starter who offers superior attention-to-detail and sharp analytical abilities to meet pharmacy objectives.

CAREER HIGHLIGHTS

* Achieved #1 district store status as Pharmacy Manager for Montross, VA`s Rite Aid Pharmacy.

* Generated the pharmacy`s greatest % increase in the number of new Rx`s, along with increasing Rx count by 50% and attaining high satisfaction customer ratings out of 50 stores in the district.

* Recognized for job performance excellence with nomination as #1 Pharmacist within the district on several occasions.

* Increased Colonial Beach, VA`s Rite Aid Pharmacy prescriptions by 50%, along with doubling pharmacy sales volume from $20,000 to $40,000 weekly and decreasing inventory by 18%.

* Decreased payroll 2% and increased gross profits to a total store level of 25%, along with reducing inventory 20%.

* Reduced customer complaints from 2-3 daily to zero while concurrently decreasing customer prescription wait time.

* Led an increase in prescriptions from 800 to 1,300 weekly as Pharmacy Manager for Warsaw, VA`s Rite Aid Pharmacy.

* Doubled sales / prescription volume as Warsaw Drug, Inc. Owner / Pharmacist, and sold store to Rite Aid for profit.

PROFESSIONAL SYNOPSIS

PARTNERS PHARMACY / CARE ONE, RICHMOND, VA (2008 - 2012)

Pharmacist - Long-Term Care

* Interpreted and evaluated the validity and safety of medication orders and prescriptions, along with recommending appropriate clinical programs (e.g. Methotrexate Tablet limitation) and completing reviews of Epoetin Alfa injections.

* Optimized administrative management by maintaining up-to-date customer records, including entering new patient profiles and prescriptions into software systems, as well as setting up guidelines for order entry department and for Stat box, IV box, and PYXIS use and replacement and workflow for packaging and placing Rx`s in totes for shipping.

* Demonstrated solid communication skills toward consulting with and monitoring prescriptions with healthcare teams.

* Ensured strict compliance with state and federal recordkeeping guidelines for legend drugs and controlled substances.

NEIGHBORCARE / OMNICARE, RICHMOND, VA (2005 - 2008)

Pharmacist - Long-Term Care

* Supported safe and accurate pharmacy operations in compliance with strict Virginia Board of Pharmacy standards, including providing medication profile / maintenance of Long-Term Care (LTC) residents, as well as conducting comprehensive drug utilization reviews, drug interventions, and therapy management to maximize overall success.

* Utilized broad scope of pharmaceutical drug knowledge and IV compounding services talents toward interpreting patient quantity and dosing instructions per physicians` written requests for a high volume of prescription orders.

Kenneth Mangano, RPh. Resume * Page Two 804-***-****

PROFESSIONAL SYNOPSIS (CONTINUED)

NEIGHBORCARE / OMNICARE, RICHMOND, VA (2005 - 2008) (CONTINUED)

Pharmacist - Long-Term Care (continued)

* Contributed sharp analytical abilities toward demonstrating a working knowledge of 30-21-7 day unit dose systems.

* Liaised among facilities and physicians on a regular basis, along with making sure patients received medications in a timely manner.

RITE AID PHARMACY, MONTROSS / COLONIAL BEACH / WARSAW, VA (1994 - 2000 / 2002 - 2005)

Pharmacy Manager / Pharmacist-in-Charge (2002 - 2005)

* Worked for Rite Aid after buy-out as Pharmacy Manager, PIC.

* Drove bottom-line pharmacy performance by improving operational processes and maintaining exceptional customer service standards, along with recruiting, training, mentoring, and managing two top-performing Rx techs.

* Strategically steered pharmacy operations buy-out of family business while upholding high-quality customer service.

Pharmacy Manager / Pharmacist-in-Charge (1998 - 2000)

* Achieved a 50% increase in sales with zero customer complaints.

* Expertly maintained large-scale pharmaceutical inventories by proactively checking medication stock, as well as anticipating medication / supply needs, placing / expediting orders, verifying receipts, and removing outdated drugs.

Pharmacy Manager (1994 - 1998)

* Managed buy-out of Warsaw Drug to Rite Aid.

* Led decision-making within a large-scale retail pharmacy operations, including managing pour over from other stores.

RPH ON-THE-GO, STOKIE, IL (2000 - 2002)

Contract Pharmacist

Indian Health Services, Farmington, NM

* Ensured seamless pharmaceutical operations by serving as a Contract Pharmacist, including monitoring disease and / or drug interactions, providing integral patient education and consultations with physicians, and developing cost-efficient drug therapy and clinical consultations with all healthcare providers which was instrumental in optimizing success.

Contract Pharmacist

Veteran`s Hospital, Marion, IL

* Built and sustained productive pharmaceutical services by accurately entering new patient orders into a complex computer system, verifying completeness of prescription information, and checking for appropriate dosages, interactions, allergies, and contra-indications prior to dispensing, as well as reviewing medications with each patient.

WARSAW DRUG, INC., WARSAW, VA (1991 - 1994)

Owner / Pharmacist-in-Charge

* Applied strong leadership talents toward directing the turnaround of an existing drug store with decreasing sales / profits, including spearheading the relocation of store operations to a busy shopping center location to boost sales.

SUPER-X DRUG, ROANOKE, VA (1984 - 1991)

Pharmacist / Store Manager

* Played a vital role in supporting high-volume retail pharmacy operations for 40 fast-paced Southwest, VA stores.

EDUCATION, PROFESSIONAL DEVELOPMENT & AFFILIATIONS

Bachelor of Science in Pharmacy VIRGINIA COMMONWEALTH UNIVERSITY

Certified in Compounding * Certified in IV Administration * Certified in Immunizations

Member, Virginia Geriatric Society * Member, American Geriatric Society

Member, Rho Chi Honorary Pharmacy Society * Member, Sigma Zeta Honorary Science Society

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