Customer Service Medical

Location:

Houston, TX

Posted:

December 18, 2012

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Resume:

Administration Updated Nov **, ****

Cover Letter

The opportunity presented in this listing is extremely interesting, and I believe that my strong experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include:

I provide exceptional contributions to customer service for all customers.

I am a committed quick-learner who continually strives for excellence.

I possess strong organizational and managerial skills, able to handle multiple simultaneous jobs without error as evidenced by my time managing the desk at the Hilton.

I also possess sharp skills with numbers and technology, as evidenced by my time during cashier and administrative positions.

Please review my resume for additional information on my qualifications and experience.

I can be reached anytime either by email to ******@****.*** or by cell phone at 281-***-****.

Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

Sincerely,

Kristin Kleb

Educational Brief

HOUSTON BAPTIST UNIVERSITY

Nursing School, 08/2011-10/2012(GPA 3.89)

LONESTAR COLLEGE, Spring, TX

Associate of Science, 2011

Work Experience

1960 FAMILY PRACTICE, Houston, TX

Medical Front Desk Agent, 3/12-9/2012

Successfully managed competing priorities including the intake of patients, verification of insurance, and scheduling follow-up appointments.

Utilized company software to maintain patient accounts: patient demographics, collecting payments, and posting charges.

Utilized multi-line telephonic system to provide first-call resolution to patients and route calls as appropriate for more complex questions.

Implemented a fast track protocol to ensure patients did not experience a wait time at the front desk.

THE HILTON GARDEN INN, The Woodlands, TX

Front Desk Agent, 4/11-03/12

Maintained hotel financial accounts: guest checks, master accounts, vouchers, gift certificates, etc.

Managed and resolved all guest complaints in a professional and courteous manner.

Coordinated multi-line telephone with one-call resolution and routed calls as appropriate.

Identified need for consistency within and between the hotel staff shifts. Implemented shift checklist and monitoring process.

Served as central point of communication for all hotel departments regarding guest activity.

SEARS, Spring, TX

Seasonal Cashier, 11/10-01/11

Customer service position that required constant prioritization of customer needs and store expectations during exceptional high-activity portion of the year.

Earned recognition for enrolling 100% of customers into Sears reward program as well as exceptional customer service.

Offered and processed credit applications to every customer.

MEDCO MEDICAL SUPPLY, Houston, TX

Customer Representative, 09/07-09/10

Ensured all medical supply orders were prepared according to specifications and shipped in a timely manner.

Reviewed 200+ supply orders daily ensuring proper paperwork on file to guarantee payment.

Ran and reviewed reports to release orders from hold to ensure payment by month’s end.

Served as the company liaison to the customer, supporting the needs for supplies, verifying insurance information, and providing one-call resolution to concerns.

Served as the company liaison to physicians to obtain accurate and completed Title 19, CCPs, and RX to Medicaid/Medicare requirements.

Prepared Title-19, CCP and RX for medical supplies within Medicaid and Medicare requirements.

PEDIATRIC DENTISTRY, RICHARD MATTHEWS DDS, Houston, TX

Dental Assistant, 03/07-09/07

Served as the first point of contact for patients upon arrival – verified demographics, insurance, and scheduled follow-up appointments.

Completed intake procedures for patients: obtained patient history & current dental concerns, took x-rays and documented within the patient’s chart.

Assisted Dental Hygienist with cleaning and documented concerns to communicate to the Dentist.

Assisted Dentist with examination, communicated the concern noted from the Dental Hygienist and documented final findings.

Completed all transactions required to bill insurance companies, including follow-up to ensure proper payment.

Developed treatment plans for members based on their specific needs and under the direction of the Dentist.

ROBBINS BROTHERS, Houston, TX

Office Coordinator, 01/06-03/07

Coordinated front office efforts to include completing schedules, completing documentation, and wrapping gifts.

Managed the flow of the front office, making sure the office staff supported sales associates.

Maintained a high level of quality and safety compliance through ensuring staff adhere to company policies and procedures.

Demonstrated fast learning capacity, flexibility and versatile skill-set. Worked on the sale floor, as well customer service.

Ensured merchandised was priced and stocked, as well as fixtures were set and cleaned.

Skills

Insurance verification and billing procedures Medicare/Medicaid Requirements

ICD9 & CPT knowledge

Medical terminology

CPR/First Aid Certified

Data entry of 72 WPM

Operation of multi-line telephone

Quality Control and Compliance

Exceptional Customer Service

Strong analytic skills

Quick learner, self starter

Detail oriented, self motivated

Able to independently problem solve

Exceptional communication skills

Strong critical thinking skills

Job Interests

Desired Salary: Open

Job Types(s):

Administrative / Clerical

Research / Scientist

Industry(s):

Oil & Gas / Mining

Airline / Aviation

Beauty / Spas

Employment Type:

Job Location(s):

Oak Ridge / Shenandoah

Contact Information

Phone: 281-***-****

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