Customer Service Manager

David Jones

Email: *********@********.***

Address: **** ***** ****** *** # *

City: Oakland

State: CA

Zip: 94603

Country: USA

Phone: 510-***-****

Skill Level: Entry

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

WAREHOUSE ASSOCIATE

DAVID JONES

9302 Birch Street, Apt. #3 Oakland, CA 94603

P: 510-***-****

*********@********.***

Extremely reliable and safety conscious with solid experience in warehouse operations to include loading and unloading trucks; shipping and receiving; order picking/packing; staging and stocking.

Excel at accurately labeling freight, monitoring inventory, calculating and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments.

Proficient in the use of pallet movers, standup forklifts, swing-reach trucks, and order pickers; troubleshoot breakdowns and call for repairs.

Readily support new processes and promote team-oriented environment to enhance productivity, build morale, and control costs.

Possess valid drivers license (Class C), excellent driving record, forklift certificate, and ability to lift 100 pounds.

Willing to relocate

PROFESSIONAL EXPERIENCE

Day Laborer on call

CROGANS RESTAURANT Montclair, CA

Sous Chef 2010 - 2012

Working directly with Owner/Manager and Executive Chef I performed multi-functional culinary duties in daily operations with food preparation including set-up, service and clean up.

Prepared food daily as outlined on the Food Production Worksheet

Maintained kitchen sanitation and safety standards

Responsible for opening and closing restaurant

Ensured proper OSHA sanitation and storage of kitchen equipment

Assisted with safety and training procedures in handling of food service equipment

General restaurant maintenance and janitorial services

AEROTECK AGENCY Alameda, CA 2008 - 2009

Warehouse Associate

Prepared and processed a wide variety of shipments; pulled and packaged merchandise. Operating forklift, pallet mover, swing-reach truck, and picker to transport, stage, and store freight. Loaded and unload trucks, performing cycle counts, and utilize computer to track shipments and inventory. Coordinate warehouse operations to support internal and external customers. Informally trained new team members ensuring compliance with corporate regulations.

Sustained zero safety hazards by proactively maintaining clean and organized warehouse environment.

Achieved exceptional levels of customer satisfaction through timely, accurate processing and shipping of orders.

Commended for team-oriented attitude, contributing to improved efficiency and nearly 100% accuracy in order tracking and processing.

SILICON VALLEY STAFFING Emeryville, CA

Shipping Clerk / Order Picker 2006 - 2007

Documented distribution flow, prepared mailing labels, and tracked shipments using proprietary database to ensure timeliness and accuracy. Recorded, monitored, and reported inventory levels to warehouse supervisor. Pulled and packaged large volume of shipments daily and recorded weight; compiled and organized documentation for management.

Contributed to development of new processes that reduced shipping time by two days and resulted in improved customer satisfaction.

Handled shipping and high-valued items with zero instances of damaged goods.

Loading and unloading trucks

Light janitorial

CORE COMPENTENCIES -- Forklift operator, shipping & receiving, scanner, picking &pulling, stoking-inventory, excellent communication skills and customer service; Microsoft Office Suite

EDUCATION/CERTIFICATION

OSHA Certified Forklift Operator in progress

Diploma: Belfor High School

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