Customer Service Administrative Assistant
Resume:
Resumé of: Dawn Scott
Admin Asst; Loan Processor; Insurance & Broker Dealer Licensing Updated Nov 19, 2012
Cover Letter
Looking for a position with a stable firm for long term tenure. Extremely organized. Conscientious and flexible. Ability to adapt quickly to changing situations. Excellent administrative abilities. Experienced managing offices and branches. Very organized and detail oriented. Skilled in developing departmental budgets, reports and spreadsheets; advanced computer skills.
Educational Brief
High school degree. Received Secretarial Certificate from Goldey-Beacom College. Attended one year at a junior college.
Work Experience
Dawn Scott
410 Crossbow Drive, Spring, TX 77386
**********@*********.***
Excellent administrative abilities. Very organized and detail oriented. Skilled in developing departmental budgets, reports and spreadsheets; knowledgeable in bookkeeping, payroll, accounts payable/receivable and invoicing; experienced in writing correspondence, travel, meeting arrangements; ability to develop sales in a new market area; strong creative and planning skills; management and customer service experience; as well as extensive computer knowledge (Word, Excel, Outlook, PowerPoint, Publisher, Word Perfect, Quick Books, Byte, Pointe, Encompass, DU/LP) along with working in various data bases. Secretarial/Word Processing certification. Travel agent (part-time) since 2004.
Administrative Skills:
Answered phones, processed mail (incoming and outgoing), directly answered correspondence.
Made travel arrangements. Set up on and off site meetings including yearly conferences. Maintained calendars for senior executives.
Set up and monitored bonus programs for department (trips for top producers).
Handled training of department and branch personnel on computer programs.
Designed and worked on several spreadsheets including yearly budget. Calculated commissions and bonuses. Prepared expense reports. Handled personal bank accounts for executives.
Set up and closed branch offices (handled leases, furniture, equipment, phone lines, etc.).
Coordinated move of main office (securing movers, storage facility, moving phone lines, computer lines, etc.)
Maintained inventory and ordered specialty items and office supplies (letterhead, business cards, pens, coasters, etc.).
Maintained office equipment (leases, repairs, etc.).
Prepared letters, contracts, and presentations.
Licensing/Processing Skills:
Licensed insurance agents/agencies, broker dealers, investment advisors and purchasing groups throughout the US. Involved obtaining information from clients, preparing forms and submission to appropriate state departments as well as government entities (FINRA and SEC). Then maintained the licenses (yearly renewals) as well as processed the yearly reports due per state requirements.
Handled credentialing of physicians requesting to be on hospital staff and maintained their licenses as well as setting up physician staff meetings.
Processed mortgage loans from initial application thru closing.
Marketing and Sales Skills:
Started a magazine in a territory that had been closed for years.
Sold and designed the ads and promo items. Handled invoicing, AP/AR, distribution of book.
Successful mortgage loan officer.
Customer Service Skills:
Worked directly with customers in person and via phone. Resolved problems or helped secure a loan, license, etc.
Assistant Director for a day care. Planned meals and activities. Supervised children and employees.
Counter work at a storage facility/mail center.
Work History:
Dava Willis, CPA Accounting Assistant 02/12 -- 10/12
MGL Consulting Corporation Licensing Specialist 06/08 – 11/11
Lenders Edge Mortgage Loan Processor/Closer 06/07 – 12/07
Apartment Finder Magazine Administrative Assistant/CSR 05/05 – 05/07
Plus One Mortgage/Advantage Mtg Loan Processor/Loan Officer 04/01 – 11/04
Apartment Blue Book Managing Editor 09/99 – 4/01
Kickady Learn ‘N Play Assistant Director 11/95 – 11/97
Gibraltar Savings Sr. Administrative Assistant 08/83 – 12/91
Houston NW Medical Center Credentialing Assistant 06/80 – 06/82
References available upon request.
Skills
Excellent administrative abilities. Very organized and detail oriented. Skilled in developing departmental budgets, reports and spreadsheets; knowledgeable in bookkeeping, payroll, accounts payable/receivable and invoicing; experienced in writing correspondence, travel, meeting arrangements; ability to develop sales in a new market area; strong creative and planning skills; management and customer service experience; as well as extensive computer knowledge (Word, Excel, Outlook, PowerPoint, Publisher, Word Perfect, Quick Books, Byte, Pointe, Encompass, DU/LP) along with working in various data bases. Secretarial/Word Processing certification.
Job Interests
Job Types(s):
Marketing/Advertising/PR
Administrative / Clerical
Industry(s):
Oil & Gas / Mining
Banking / Finance
Publishing / Printing
Employment Type:
Job Location(s):
Conroe / Lake Conroe
Tomball / Magnolia
Contact Information
Dawn Scott
Phone: 713-***-****
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