Customer Service Administrative Assistant
Resume:
Resume Detail
Resume Title Word Processing Operator/Coordinator
Category Accounting/Finance/Real Estate & Legal
Full Name Juanita Crowell
Current Location
Phone 917-***-****
Experience Level 10 years & above
Most Advanced Degree High School
Target Job Full Position
Target Position Word Processing
Target Salary 65,000 USD/Year
Target Location NY, Will not relocate
Credit
Posted/Last Updated December 11, 2012
Resume Body
265 Linden Street, 1B
Brooklyn, NY 11237 917-***-****
*******@*****.***
Juanita Crowell
Technical Profile All systems of MS Word: 95-2007, Excel, and PowerPoint and WordPerfect. Document Management Systems: iManage, FileSite, and CrossWords. Comparison Programs: DeltaView, WorkShare and Comparite. Time Entry Programs: Mail Merge, Carpe Diem, DTE and CMS Data Entry Program: InterAction, Arobat Adobe: Conversion, PDF to OCR, HMTL for CD.DVD creation, Bookmarking. Transcription: DVD/CD, Digital Audio or Tape
Experience 11/2010 Present Various Law Firms and Private Companies New York, NY
Freelance Legal Word Processing Operator and Legal Secretary
Perform all basic and advanced word processing functions on current software utilized by the firm including Word 2007, Excel 2007, PowerPoint 2007, iManage, and any additional software the firm utilizes.
Perform extensive formatting and editing of word processing document, including advanced features such as DeltaView or Comparite, Table of Authorities, Table of Contents, Indexing and Cross Referencing
Create, edit, revise and print documents on Word Processing system, including labels, backs, fax forms, and all other forms on the system.
Convert documents into Microsoft Word from other software, including Acrobat to extract and convert PDF files
Proofread work for quality and correct formatting.
Experience 4/2006 11/2010 RRDonnelly @ Chadbourne & Parke LLP New York, NY
Word Processing Operator/Coordinator, Document Production Dept.
Coordinated all incoming and outgoing workflow. Gathered workload information from users, and monitored its status through the document production process, acting as liaison between attorneys and staff. Conducted and assist in the investigation of end user issues/complaints and assists with the delivery of an appropriate remedy and response.
Worked one-on-one with senior and junior Attorneys to address individual requests while adhering to firm-branded template designs. Kept a detailed assignment log, and managing a queue of jobs with sensitivity to individual deadlines.
High level expertise in word processing using (MS Word, Excel, PowerPoint, Filesite, CrossWords, Adobe Acrobat) using Softwise Numbering Program, with an eye for creating attractive layouts.
Documents include but not limited to prospectus, registration forms, briefs, agreements, by-laws, and pleadings. Also knowledge of running and setting up cross referencing, TOCs and TOAs on appropriate documents.
3/2004 -4/2006 Various Law Firms New York, NY
Freelance Legal Word Processing Operator
Worked in Legal Document Production Centers; and
Legal Secretarial Assignments.
05/2001 2/2004 Pillsbury Winthrop LLP New York, NY
Word Processing Document Specialist, Document Production Dept.
Produce legal documents for all departments of Firm: corporate securities, litigation, real estate and intellectual property
Formatted documents using styles for large documents, such as briefs, agreements, by-laws, prospectus and pleadings. Created and setup TOCs, TOAs and cross referencing.
Provided excellent client service, strong troubleshooting skills and an ability to adapt to needs of the firm. Able to troubleshoot problem documents and help to organize and process project work.
Assisted at Control Desk in Logging in and Out Jobs, answering phones, and assisted in the investigation of end user issues and complaints and assists with the delivery of an appropriate remedy and response.
11/1997 5/2000 Ministers & Missionaries Benefit Board New York, NY
Administrative Assistant
Provided customer service to individuals with complicated retirement benefit questions regarding their accounts, also distributed funds in the form of lump sum or partial payments to individuals who qualified.
Prepared, reviewed and distributed correspondence and reports implementing changes in rules and laws regarding retirement accounts, using MS Word, Excel and PowerPoint.
Heavy phones, filing, coordination of meetings, conferences, business appointments and travel arrangements.
Education 9/1977 3/1978 Queens Secretarial School, Typing and Shorthand New York, NY
9/1977 General Education Diploma New York, NY
10/2003 MOS Certified New York, NY
References Provided Upon Request
Contact this candidate