Customer Service Quality Control
Resume:
Resume Detail
Resume Title Katie Dern
Category Administrative/Office/Human Resource & Legal
Full Name Katie Dern
Current Location
Experience Level 0-2 years
Most Advanced Degree Other
Target Job Full Position
Target Position clerical
Target Salary 1,000 USD/Year
Target Location PA, Will not relocate
Credit
Posted/Last Updated December 05, 2012
Resume Body
Katie Dern
320 Mitchell Dr. Apt.503
Latrobe, PA 15650
*****.******@*****.***
OBJECTIVE
Seeking a clerical position where my office skills will be utilized and where I can enhance the productivity of your company.
SKILLS
Type 40+ wpm and improving; Experience with Microsoft Word, Excel, Access, general office machines, typewriter
WORK EXPERIENCE
Corporate Warehouse Supply, Broomfield, CO, Collector, 6/2010- 1/2011
Called clients and collected on new invoices and past due invoices, solved any complaints or concerns of clients, answered all incoming calls, faxed documents to clients, filing, put returns away and logged them into inventory, provided excellent customer service
Denver Bar Association Placement Services, Denver, CO, File Clerk, 2010
For: Bieging Shapiro & Burrus Llp, DTC
Filed documents with the right case, updated new files into the Pleading binders, packed and had closed cases picked up and taken to storage, make sure supplies were stocked, covered for front receptionist whenever needed, kept kitchen area cleaned and made coffee, set up the conference room for Dispositions or meetings, distributed mail, retrieved any of the cases that the Attorneys or Paralegals needed
AAS Debt Recovery Inc, Monroeville, PA, Paralegal Internship-150hrs, 2009
Drafted documents: such as Interrogatories, Complaints, Notice of Depositions, Second Encumbrances, Magistrate Complaints; Filing, Copy and Fax
Beacon Ridge, Indiana, PA, Activities Assistant 2009
Assist one on one with patient activities; provide excellent patient care during activities; transport patients to and from activities
Wal-Mart, Delmont, PA, Cashier 2005
Operated computerized cash register; performed monetary transactions; provided excellent customer service; maintained clean work environment.
Carol Harris Staffing, New Kensington, PA, Assembly Line 2004
Accurately counted and unpacked office products from boxes, stamped with company logo; caught products off drying conveyer belt; checked for quality control; prepared for shipping.
Subway, Henderson, NV, Crew Member 2003
Greeted customers; served food and beverage orders; prepared sandwich and menu items; restocked supplies for the next day; sanitized dining and counter area; provided excellent customer service.
Eagle Research, Golden, CO, Customer Service Rep. 2000
Contacted customers by phone and conducted consumer product surveys; documented information accurately and courteously.
EDUCATION
PARALEGAL CERTIFICATE (December 2009)
Community College of Allegheny County, Monroeville, PA
MAJOR SUBLECTS
Litigation I and II Family Law
Legal Research and Writing Criminal Law
Medical Terminology Juvenile Justice
Real Estate American Government/Constitution
Employee Benefits Evidence and Procedures
Estates and Trusts 1
ADDENDA
Professional and personal references available upon request
Contact this candidate