Customer Service Sales

Geoffrey Estep

Email: *********@********.***

Address: ** ********* **

City: Brookville

State: OH

Zip: 45309

Country: USA

Phone: 513-***-****

Skill Level: Experienced

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GEOFFREY D. ESTEP

59 Beachview Drive

Brookville, Ohio 45309

Cell Phone 513-***-**** *********@********.***

SUMMARY

A Client Relations Professional experienced in delivering prompt customer service in billing, helpdesk, retention, and deploying diagnostic procedures. Able to act quickly in solving problems and adapt in a changing environment; skilled in Microsoft Office Suite, CRM, and Oracle; fluent in Spanish, both written and spoken.

PROFESSIONAL EXPERIENCE

LEXISNEXIS (Dayton, Ohio) 12/2010 - 06/2012

Operations Support Representative

Responsible for providing customer service support for legal and professional online customers including billing inquiries, product access, and sales department support.

* Assisted Sales Reps with usability of sales tools in working with potential customers by increasing their knowledge and improving their ability to select the best product for the customers` needs.

* Using company guidelines, initiated and issued credits for charges outside of their contracts when appropriate in order to resolve sensitive customer issues and ensure customer retention.

* Provided ID/Password assistance to customers with sign on issues. Educated customers to help avoid future issues.

RESIDENTIAL COMMUNITY CARE (Lebanon, Ohio) 05/2010-12/2010

Care Taker

Provided in-home care to developmentally disabled adults, cooked meals appropriate to residents` dietary needs and provided transportation to appointments and activities.

* Earned the trust of clients by treating them with the respect they deserved thus building relationships with them that allowed coaching them in making correct decisions.

* Took care of a cardiac patient in Hospice care attending to his personal and hygiene needs until he recovered and returned to a normal routine.

* Worked with Home Manager to ensure client reports were properly documented and reported to County facilitator.

AT&T Dayton, Ohio 10/2009-12/2009

Customer Service Rep

Provided product information to customers with inquiries; set up accounts using the provided sales tools; and retained customers wishing to close their accounts by right-sizing products to fit their needs.

* Used probing skills to ensure customers were sold the appropriate products to suit their needs. This helped build trust with the customer and ensured a better and longer relationship with the company

CONVERGYS Erlanger, Kentucky 04/2008-04/2009

Customer Service Rep

Provided 1st level support to customers with internet and television service issues transferring them to 2nd level support when necessary; dispatched field technicians.

* Used customer service skills to turn irate customers into satisfied customers, securing customers that might otherwise take their business elsewhere.

* Educated customers on product services ensuring First Call Resolution and a happy customer.

INTERNATIONAL MISSION BOARD (San Marcos, Peru) 10/2006-04/2008

Missionary Apprentice

Studied the language and culture of assigned people group; developed relationships with people in the community. Taught the Bible to those interested and trained leaders to become pastors; provided humanitarian aid to area affected by natural disaster.

* Provided humanitarian aid to the people of Ica, Peru. This allowed the people to get back to a state of normalcy and opened the door for two churches to be started on the outskirts of the city by national churches from Lima.

* Assisted another missionary couple with an established Bible study group. This group used their own resources to build their own church building and became the first Protestant church in the city of Chavin.

FEDEX EXPRESS (Memphis, Tennessee) 04/2004-04/2006

Checker/Sorter (04/2005-04/2006)

Scanned and sorted packages prior to loading into containers provided for air transport. Loaded containers in a timely manner checking weight and ensuring packages were loaded the FedEx way and would not be scattered destroying valuables.

* Averaged over 1000 packages a night in a 4 hour shift making sure that all packages made it to the plane in a timely manner.

Package Handler (04/2004-04/2005)

Unloaded baggage carts and placed them with the proper sorter. Assisted sorters with the loading of containers. Assisted other areas as requested by management.

* Placed package with proper sorter ensuring it was loaded in the proper container in a timely manner.

EDUCATION/TRAINING

Mid-America Baptist Theological Seminary (Memphis, Tennessee)

Completed 64 of 96 credit hours towards Masters of Missions

Clear Creek Baptist Bible College (Pineville, Kentucky)

Bachelor of Arts in Bible Ministry

MILITARY EXPERIENCE

United States Navy 1991-1993

Contact this candidate