Manager Customer Service

Ron Orcutt

Email: *********@********.***

Address: * *******

City: west long branch

State: NJ

Zip: 07764

Country: USA

Phone: 614-***-****

Skill Level: Management

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RON ORCUTT

2 Pimlico

West Long Branch NJ

07764

614-***-**** http://www.linkedin.com/pub/ron-orcutt/14/336/b41 *********@********.***

SUMMARY

General Manager of Distribution and Logistics with professional experience in progressive P&L responsibility and complex, high volume, service oriented business environments. Broad based experience in computerized supply chain management, automated warehousing and distribution, planning, budgeting, financial analysis, sales, purchasing, inventory control and customer service. Have excellent people skills, with extensive experience as a trouble shooter, and turnaround specialist. I am a proven leader in running facilities from 75k sq ft to 1.4m sq ft and managing as many as 450 hourly associates and up to 30 leaders over multiple shifts.

KEY ACCOMPLISHMENTS

*Led corporate accuracy initiatives to drive accuracy to 99.7% for the entire Distribution network.

*Managed WMS Implementation at multiple new start ups from design to implementation. All projects were delivered on time and under budget.

*Oversaw several engineering retrofits, including combining soft lines with hard lines. This reduced transportation costs by increasing the units per carton, saving 125k annually.

*Actively represented logistics team for corporate driven Steering committee and vendor partnerships, further driving company objectives.

*Decreased damaged goods 59.5% by partnering with the vendors and key business executives on completely revamping the process.

*Eliminated need for semi-annual inventories at multiple sites by demonstrated annual gross variance improvements as the result of cycle count programs, and using these results for feedback.

*Improved customer surveys from last in the network to 2 in the network in 6 months time by improving communication and consistent process improvements to the associates.

PROFESSIONAL EXPERIENCE

KENCO Robbinsville NJ

A General Manager

2012 to Present

Was instrumental in two expansion projects during my first three months here at Kenco providing 3PL services for Green Mountain Coffee Rosters. Developed and implemented general housekeeping standards and 5S program throughout this 1.1M Sq Ft distribution center, took inventory results from losing an excess of $1M in lost inventory due to broken processes and a lack of training, to being 99.97% ($50M dollars of on hand inventory) accurate in two months by identifying root causes of the inventory discrepancies and course correcting also by holding people accountable.

BUNZL USA, Perth Amboy NJ

Warehouse Manager

2011 - 2012

Developed and implemented general housekeeping standards and 5S program throughout three Bunzl facilities. Performed complete analyses for gaining productivity improvements by doing an ABC analysis on fastest moving items and reduced travel for these items. Improved morale for both facilities by catching our employees doing something right, rewarding them for the positive as opposed to always looking at the negative. Was assigned the full responsibility for relocating our Carteret NJ facility to Perth Amboy. This project was completed on time and under budget also spearheaded the 10k sq ft office reconfiguration.

*Decreased overall building damages for three Bunzl facilities,

*Achieved World Class inventory results (over $10M dollars) for one facility that was well below a tenth of a percent for gross variance, for our physical results as compared to book results.

*Improved productivity standards by working smarter and decreasing travel for fastest moving items in receiving and Picking.

*Developed and implemented safety standards, which produced a World Class Safety Culture for 5 Bunzl facilities.

*Was 100% responsible for a $10M dollar relocation of our largest R3 facility, this was completed on time and under budget.

*Recently appointed as the warehouse manager for this facility which includes all functions for logistics including 15 fleet drivers.

*Saved $250k in labor for the first half of the year by working smarter and eliminating extra processes and excessive travel.

THE HOME DEPOT, Topeka, Kansas 2009 - 2011

A General Manager

We opened new 465k sq ft Distribution Center on time and under budget. I Managed Staff of 5 Operations Managers supporting 12 supervisors, 125 production associates and $48M operating budget. Served as the Single Point of Contact for all buildings` KPI and benchmarked between facilities to ensure consistent improvements across the network. Implemented the Powered Industrial Vehicle safety program for our facility and shared this information with the network to ensure consistency.

*Reduced full pallet errors by implementing our company Gotcha Program for the pallet build department. Maintained productivity and adjusted schedules daily plus cross-trained staff on all operations to continue and drive cross functional teamwork within the building.

*Implemented hiring standards for all management new hires to ensure training budget was strictly adhered to. Maintained travel arrangements for all hourly staff members; traveled at the same times and shared cars and rooms wherever possible.

*Trained 225 hourly associates on powered industrial equipment, classroom sessions/road testing. Implemented train the trainer program to ensure all associates was trained in the same manner.

*Worked with business partners and industrial engineers to improve KPIs that could either be implemented or reengineered to improve efficiency, and drive accountability within our managers, supervisors, and hourly workforce.

*Improved new associate integration by organizing and implementing operations` segment of new hire orientation program that focused on policies, SOPs, expectations, processes and values.

GENCO MARKET PLACE, Massillon, Ohio 2007 - 2009

Regional General Manager

Managed 4 high volume returns' facilities with 250 production and staff team members plus $28M operating budget. Provided third party reverse logistics services for multiple accounts. Developed and implemented temp to hire program to increase accuracy and turnover of management and hourly team members.

*Increased production capacity 50% by automating time-consuming functions and evaluating / streamlining overall processes. This was achieved by setting expectations and holding management and hourly team members accountable to these expectations.

*The facility was awarded facility of the year as a direct result of scoring 100% on our company sponsored internal core audit challenge. Drove our team member survey results from last in the network to 1st in 6 months time.

*Improved customer satisfaction by driving and managing customer complaints and educating customers on our processes.

*Reduced external inventory interval from semi-annual to annual by implementing weekly cycle count program for all customers and educating all team members.

*Created safe and healthy work environment by conducting monthly meetings that focused on safety and housekeeping, ultimately resulting in "0" lost time accidents over 1.9 years, and 100% on the company sponsored -Core excellence Audit-.

*Improved quality 10% by leading company-wide Quality Improvement Process that involved training 250 salaried and hourly team members.

*Improved team member`s morale on our monthly opinion surveys by having weekly roundtable meeting with random team members and providing a feedback forum.

RETAIL VENTURES INC., Groveport, Ohio 2005 - 2007

Facility Manager of Distribution

Full operations and cost responsibilities for a 520,000 square foot distribution center employing nearly 200 associates and 25 management members. Directed and supported all distribution and logistics functions within expense budget of $18M, improved merchant DC relations, and improved associate morale.

*Improved order filling to 98.5% by implementing cycle count program and setting facility goals.

*Reduced labor by 20,929 hours as a direct result of implementing labor standards for the facility and holding our associates accountable.

*Reduced transportation costs by 10% by educating the team of the savings for increasing cube.

*Decreased inbound errors by implementing internal audit program and publishing weekly results.

*Implemented incentive programs that were based on catching people doing things right.

*Developed and implemented Service Level agreements for the facility and held the management team accountable for these commitments, for an overall through put improvement of 68%.

LIMITED BRANDS, Columbus, Ohio 1984 - 2005

Distribution Manager

Provided world class logistics for Victoria`s Secret, Lerner, Lane Bryant, Limited Express, and Limited Stores. Responsibilities included P&L, both tactical, and strategic leadership, for these 1.2M square foot facilities with three shifts employing 450 hourly associates and 35 management team members, Provided senior leadership, both strategic/operational, for these facilities.

*Consistently improved associate opinion surveys for each building from year to year by having task force meetings and involving the hourly employees in change management.

*Improved productivity for each building by 10% each year by setting clear expectations and holding all involved accountable to these expectations and by getting buy in from the hourly`s and up.

*Never missed a financial budget from a variable cost standpoint as a direct result of empowering the team to make improvements but understanding the costs associated with these changes and what the pay back on the investments were.

*Improved safety OSHA recordable for each building year to year by eliminating poor safety habits and by catching associates performing in a safe manner and rewarding positive behavior.

EDUCATION

Business courses, Columbus State, Cols, Oh

CERTIFICATIONS

APICS, American Sign Language, Six Sigma. OSHA Instructor

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