Customer Service Representative
Resume:
Customer Service or Entry Level It Updated Dec **, 2012
Cover Letter
Dear Personnel Specialist:
The resume below may be of interest to you. The resume shows computer experience with 75 hours of SAP course work completed from Lamar’s University Department of Information Systems and Analysis, while working toward a full certification, along with Customer Service experience, which gives me excellent customer service skills, coordinating skills, and initiative skills.
A few of my qualities are excellent communication skills - verbal and written, organizational skills, flexible schedule, and the ability to handle multiple tasks as well as being punctual and reliable. My interpersonal skills and experience bring people together. Maybe, these assets will assist in a search for an applicant.
You may reach my cell phone at 832-***-****
Thank you for your time and consideration.
Sincerely,
Dara Hawkins
Educational Brief
May 2010 Lamar University Bachelor of Business Administration Beaumont, TX
Management Information System
Work Experience
Cell: 832-***-****
Email: ****.*.*******@*****.***
GOAL:
Looking to obtain a full-time position within a dynamic business environment with the opportunity for growth
EDUCATION:
May 2010 Lamar University Bachelor of Business Administration Beaumont, TX
Management Information System
SAP Certificate 2010
Major GPA 2.7
SPECIAL TRAINING/SKILLS:
Cosmetology License 2012
4 years Customer Service Skills
COMPUTERS:
SAP (Working toward certification)
Type 60 WPM
EXPERIENCE:
03/11 – Present HealthSpring Houston, TX
Customer Service Representative
Call Center Inbound
Answered benefit information, claim status, medical authorizations, health plan documents
09/10 – 12/10 Hewitt/ Spherion The Woodlands, TX
HR Customer Service Representative
Call Center Inbound
Answered Personnel and Health & Welfare Benefit questions
03/08 – 10/10 Academy Sports and Outdoor Tomball, TX
Cashier/Customer Service Clerk
05/06 – 08/06 Wal-Mart The Woodlands, TX
Cashier/Customer Service Clerk
Handle customers (cash items, returns, exchanges using scanner cash register, and inquires)
Handle end of the day transactions (comparing total with sale data, separating and totaling charge forms, return slips, and any non-cash items)
Count drawer to ensure adequate supply of money
Make store announcements pertaining to advertisements
Take inventory and restock items
Handle multiple phone lines
Salary: $35,000 - $40,000
Job Interests
Job Types(s):
Technology / IT
Industry(s):
Employment Type:
Job Location(s):
Conroe / Lake Conroe
Tomball / Magnolia
Contact Information
Phone: 832-***-****
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