Manager Customer Service
Resume:
Distribution, Warehousing, Transportation, Analyts
Suzanne Dickson
Brockport, NY 14420
*******.*******@*****.***
/
Education
Bachelor of Science in Management - Logistics / Suppy Chain
07/2006 ~ 07/2009 Kaplan University Ft. Lauderdale, Florida, USA
Certifications
Six Sigma Management Black Belt Eastman Kodak Company 07, 2006
Leadership Certified Eastman Kodak Company 01, 2006
Hazmat Certified Eastman Kodak Company 03, 2005
Skills
General Skills - Analysis/Rpting/Model dev Advanced 10
General Skills - Spreadsheets Advanced 15
General Skills - Statistics Intermediate 10
General Skills - Word Processing Expert 15
Operating Systems - Windows 95/98/NT/2000/XP Expert 15
Software Packages - Lotus Notes Advanced 10
Software Packages - MS Outlook Expert 10
Software Packages - MS Word Expert 15
Software Packages - VISIO Intermediate 10Interests and Hobbies
Hiking, Exploring, Reading, Family
Honors and Awards
Management Executive Pool - BSH Home Appliances
Golden Key Honor Society - GPA 4.0
Epsilon Delta Pi - GPA 3.8
Experience
Regional Logistics Network Supervisor in Appliance Manufacturer
07/17/2006 ~ 07/09/2010 BSH Home Appliances (Bosch/Siemens/Home Appliances Huntington Beach, CA, USA
* Create, stabilize, and enhance new warehousing and transportation networks.
- Coordinate and create logistics processes to ensure customer satisfaction
- Analyze customer s warehouse & transportation flows to evaluate dynamic opportunities, which include identifying possible partners, formulating RFP s, and analyzing and evaluating bidders.
- Direct investigations to verify and resolve customer or shipper complaints.
- Write and negotiate logistics contracts including transportation, 3PLwarehouse, and scrapping.
* Oversee and motivate staff handling process and project management, transportation and analysis.
* Assess current processes and systems to identify needs, gaps, and opportunities for improvement.
* Provide process management for logistics topics, allocating and managing staff resources according to changing needs.
- Monitor the quality, cost and efficiency of the movement of goods.
- Analyze logistical problems and produce new solutions
* Collaborate with Sales, IT, Operations, Marketing and Order Management teams; present current state of operations, developing projects to align with strategy.
Lane Manager in Film and Digital Photography Manufacturer
02/09/1996 ~ 07/01/2006 Eastman Kodak Company Rochester, NY, USA
* Implemented lean logistics enhancements to improve internal Kodak processes, through effective demand placement, operations processes, transportation requirements, and receiving procedures.
* Created original supply networks to sustain new business channels and improve existing systems in response to changes in material sources, and new government regulations including import and export customs requirements.
* Coordinated with manufacturing division to reduce export replenishment inventories by adopting single-echelon cross docking via regional and 3PL distribution centers.
* Managed and developed inter-modal services including, truck, air, ocean, and rail.
* Oversaw customer service in all product lines for Europe, Asia and Latin America.
* Streamlined shipping processes and eliminated discrepancies in supply chain systems.
References
Paul Tedfors
Logistics Manager North America
5551 McFadden Ave Huntington Beach, CA
****.*******@****.***
Michael P. Kirby
Senior Director of Sales
****.*****@*************.***
Jason Walker
Account Manager
*****.******@**********.***
Steve Fumosa
President
********@**********.***
Technology
* SAP R/3 - 13 years experience in? Sales & Distribution & IT Batch control
* Microsoft Office XP Suite with Advanced use of Excel, Word, PowerPoint, MapPoint and Outlook
- Intermediate: MS Project, Visio, Access, MapPoint
* Intermediate use of various photographic and web design software ? ie: Dreamweaver, Picasa, MS Frontpage
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