Manager Customer Service

George Casalicchio

Email: *********@********.***

Address: *** ****** **** **

City: Plainfield

State: NH

Zip: 03781

Country: USA

Phone: 212-***-****

Skill Level: Assistant

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

George L. Casalicchio

161 Tallow Hill Rd

Plainfield, NH 03781

Cell: 212-***-**** *********@********.***

Young, energetic and accomplished server whose goal is to improve and maintain the establishments efficiency, drive sales and profitability in an extremely competitive market place.

Achieves consistent performance using leadership skills, enthusiasm, knowledge and love for the industry with the following strengths:

Menu Development and Implementation

Wine List development

Staff training FOH and BOH

Policies and Company Protocol

Customer Service/ Working the door and the floor

Food Quality/ Consistency Control

Food and Liquor Cost Control

Inventory Control and documentations

Purchasing

Computer Skills:

Point of Sales Systems: Mastering in Aloha and Open Table

Micros, Microsoft Word, PowerPoint and Excel Programs

Work Experience:

The Sea Pines Resort April 2011-December 2012

The Harbour Town Grill: Supervisor/Head Server

* Staff training

* Scheduling and motivation of servers

* Head server/trainer

PomodorinoRestaurants April 2008-October 2010

Manager of Operations- Babylon Location

Staff training

Scheduling and motivation of servers

Hiring and firing

Monitor consistency and quality of both FOH and BOH

Payroll- logging of staff hours and salaries

Menu/Wine List/Cocktail Development

Conduct Wine education classes which has driven wine sales

Purchase control and inventories

Creation and implementation of various promotions

Various community events representing the brand throughout

the community

Balance service with costs to ensure profitability

RistoranteCesarina March 2007- February 2008

Traditional Bolognese trattoria

Bologna, Italy

Line/Prep Cook of traditional Italian cuisine

MarcoFadigaBistro January 2007-March 2007

Innovative cuisine focusing on small plates and seasonal ingredients

Bologna, Italy

Pasta/Line Prep Cook

Desserts

MacsSteakhouse June 2006-September 2006

High-end prime dry aged modern steakhouse

Huntington Village, New York

Assistant Manager: responsible for opening and closing

Completing payroll

Invoicing

Head server/trainer

BistroCitron June 2004- January 2005

High quality, high volume French Bistro

Roslyn, New York

Assistant Manager: responsible for opening and closing

Head server/trainer

PomodorinoRistoranteItaliano June 2002-May 2004

Huntington, New York

Server

Food runner

PomodorinoRistoranteItaliano January 2000-June 2002

Huntington, New York

Bus person

Education:

USCB- University of South Carolina Beaufort

Beaufort, SC

September 2012- December 2012 Full semester of classes within the Hospitality Management Program

ICIF - International Culinary School for Foreigners

Costigliole dAsti (AT), Italy

July 2006-January 2007

Received Graduate Certificate in regional Italian cuisine

Certificate in Advance wine knowledge and service

Certificate in white glove and French style table service

Fairfield UniversityFairfield, CT

Dolan School of Business

September 2005-April2007

Lynchburg CollegeLynchburg, VA

September 2003- April 2004

Cold Spring Harbor High School Cold Spring Harbor, New York

September 2000-June 2003

NYState Regents Diploma

Personal:

Born: April 28,1985 Huntington, New York

Marital Status: Single

Tri-Lingual: English, Italian, Spanish

References will be furnished upon request

Contact this candidate