Sales Customer Service

jeff king

Email: *********@********.***

Address: *** *** ***** *****

City: mooresville

State: NC

Zip: 28117

Country: USA

Phone: 704-***-****

Skill Level: Management

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JEFFREY BRYANT KING

140 Sea Trail Drive * Mooresville, North Carolina, 28117

704-***-**** * *********@********.***

SALES EXECUTIVE / SALES MANAGER

Results-driven sales professional with over 12 years of experience impacting company performance by building strong relationships with customers, optimizing product positioning, delivering successful closings, and driving profitability and growth. Creative strategist, developing and implementing key solutions aimed at growing territories, penetrating new markets, and building strong market shares. Hands-on team player, mentoring sales staff to consistently meet or exceed all targets and goals. Excellent negotiator and listener, able to quickly pinpoint customer's buying style and adjust pitches accordingly. Offering excellent technical understanding, able to easily learn new product lines to educate staff and customers on highly technical features and design specifications. Areas of expertise include:

Sales Management * Business Development * Consultative Sales * Customer Relations * Profitability

Product Knowledge/Education * Sales Solutions * Inventory Control * Purchasing * Consignments

Customer Service * Negotiations * Relationship Building * Website Management * SEO * Leadership

PROFESSIONAL EXPERIENCE

THE COUNTRY CORNER MARINE CENTER, Mooresville, North Carolina * 2001-2012

Retail center focused on sales of luxury pontoons, with 8 employees and $2M-$3M in annual revenue.

Sales Manager / Sales Executive

Directed sales teams of 3-4 in all aspects of business development, follow-up, and sales. Identified and pursued new leads to boost revenue. Ensured team was clear on pricing, special finance deals, and other relevant promotions, and mentored sales team members on best ways to close deals and capitalize on weekly promotions and displays. Provided in-depth customer education concerning product features and benefits to advance sales. Orchestrated off-site displays and promotions to extend business reach, obtaining permits and insurance as necessary. Oversaw inventory control, ordering new products and turning displays 2 to 3 times per year to avoid curtailments. Solicited for consignments to improve profit margins. Coordinated financing options for customers. Managed website, updating product listings, enhancing SEO positioning, and maintaining overall site appearance and functionality. Changed and maintained displays in line with current offerings. Established strong relationships with wide range of customers, from farmers to executives.

Highlights

* Chartered new sales records with $2M in personally sold product in 2006. Also set margin record for company in same year with 20% margin achieved (against required 17% margin).

* Delivered most profitable year in company history for 2007, leading team to achieve 22% margin against required 19%.

* Drove 108% to 130% of aggressive sales targets for 5 straight years, earning top rankings for performances.

* Streamlined consignment process to improve service and boost convenience for sellers.

* Established exceptional product knowledge among team members, building edge against competitors by selling to both buyer's needs and product offerings.

* Achieved high level of customer satisfaction, earning constant referrals and repeat business.

JEFFREY BRYANT KING

* Page 2 *

*********@********.***

ADDITIONAL EXPERIENCE

FIREMAN'S FUND INSURANCE, Greensboro, North Carolina * 1998-2000

Insurance company.

Senior Claims Representative

Managed investigations and settlements of commercial claims. Negotiating win-win adjustments with claimants and lawyers. Authorized up to $20K in claim settlements.

* Drove excellent negotiations with claimants' attorneys in order to ensure that settlements were reasonable and fair.

BRIDGWATER GROUP, Burlington, North Carolina * 1996-1998

Insurance adjustor firm.

Independent Investigator / Adjustor

Reviewed and adjusted claims for various insurance companies involving Homeowners, Personal Auto, Trucking, and Commercial insurance policies. Conducted various investigations, including home inspections and worker's compensation cases. Handled legal aspects of claims adjustment process, including mediations, arbitration, and lawsuits.

* Achieved 100% success rate in face-to-face negotiations with insurance policy owners to arrive at fair compensation agreements.

SOUTHERN GUARANTY INSURANCE, Greensboro, North Carolina * 1993-1996

Insurance company.

Claims Examiner / Claims Representative

Managed investigation and settlement of wide range of claims. Oversaw lawsuits as required. Ensured adjustment efforts moved forward toward successful conclusions.

* Earned top ranking for productivity.

EDUCATION

Bachelor of Science in Business Administration, Finance and Insurance

Appalachian State University, Boone, North Carolina

HONORS

Civitan of the Year, 1998-1999, Burlington Civitan (for Record Level of Fundraising)

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