Customer Service Years Experience

Frank Cormier

Email: *********@********.***

Address: 10B Manella Ave

City: Milford

State: MA

Zip: 01757

Country: USA

Phone: 508-***-****

Skill Level: Management

Salary Range: $90,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Frank Cormier

10 B Manella Ave 508-***-****

Milford, MA 01757 *********@********.***

Skills

12 years experience with HP Proliant servers

6 years experience managing large technical teams

Active Directory

Sites/Subnets

DNS/DHCP

Exchange 2007

Windows Server 2000/2003/2008 Administration

Office 2003/2010

TCP/IP

Symantec Backup Exec

Symantec NetBackup

VMware ESXi 5.0 Administration

HP Proliant Blade Servers

12 years experience with Microsoft Windows servers

Microsoft Clustering

High Availability

SAN

Disaster Recovery

Business Continuity

ITIL 3.0 Foundation

NetApp Storage

Capacity Planning

NAS

Patch Management

Server Hardening

Professional Experience

Boston Scientific, Natick, MA 2008- December 2011

IS Manager, Global Windows Infrastructure

Lead a team of 15 Windows Server Administrators at 4 locations across the US. This team is responsible for the maintenance and management of over 3300 Windows servers in regional data centers and sales offices around the globe.

Delivered monthly reporting of metrics to Senior Management including server (physical/virtual), resources (FTE/Contract), projects (on going/upcoming), maintenance (hardware/software), and server availability.

Reviewed and managed vendor relationships on an ongoing basis including Microsoft, VMware, HP, Cisco, NetApp, Insight, and Robert Half.

Negotiated contract, maintenance, hardware, and training discounts resulting in continued reduction in the IT budget.

Designed the next generation of server hardware to support our VMware server virtualization initiatives. Reducing the overall cost by $325K as well as reducing network connections, cooling, and power consumption in the data centers

Sponsored a capacity study of servers in the data center to determine good candidates for virtualization resulting in the virtualization of over 500 systems. Resulting in the elimination of our immediate need to expand the data center at a cost of 8M. The resulting space reductions pushed the need to expand the data center out more than 2.5 years.

EDS /Boston Scientific, Natick, MA 2005 " 2008

System Administration Team Lead

Managed the day-to-day operations and acted as a liaison between EDS and of Boston Scientific management

Oversaw the work of 23 Windows System Administrators

Wrote Policies and Procedures including work instructions and SOPs

Implemented cross training for Admin 1 & 2s allowing Admin 1s to advance their skill set in building and maintaining server hardware. Previously Admins 1s were only allowed to create accounts, manage network shares and print servers. This resulted in lower turnover of Jr. Admins and increased their path to advancement within the team.

Negotiated free on site hardware support/troubleshooting training with our hardware vendor for the system admins. This resulted in increased RTO from hardware failures and improved the skill set levels of the team.

Implemented monthly server metrics reporting to track the number of new server builds/rebuilds. The resulting data showed the need to add staff in order to support the growing demand by the business for new server implementations.

Awarded CIO Excellence in Customer Service Award in 2007.

EDS / Boston Scientific, Natick, MA 2003 " 2005

Sr. System Administrator / SMS

Responsible for the day to day reporting and support of BSC SMS system creating custom reports and packaged software for distribution to the BSC user community using WISE.

Packaged Microsoft Security patches for distribution to all end user systems and servers. This resulted in an improved way of patching systems that were not normally patched on a constituent basis.

EDS / Boston Scientific, Natick, MA 2001 " 2003

System Administrator / SQL DBA and Applix Application Admin

Promoted to System Administrator responsible for maintaining Boston Scientifics Technical Help Desk ticketing system used on a 24/7 basis and running Applix Call Center software on MS SQL database.

Upgraded hardware, SQL, and Call Ticketing application using recycled server hardware and memory. Added redundant application servers capable of supporting the growing workload. This resulted in a stable HD ticketing application and reduced downtime and service interruptions at no cost to the client.

Designed and implemented ticketing system. Installed SQL and Applix application on new hardware including OS resulting in significant improvements in the customer support and reduced the time to delivery of their services.

EDS / Boston Scientific, Natick, MA

Help Desk Analyst 1998 " 2001

Key resource on a 33 person global Help Desk supporting Windows Client, MS Office, SAP, etc., training new team members and writing procedure documents for the team.

Chosen to travel to CA to support another client who had fallen behind on their SLAs. Met with the Manager of the HD in CA, reviewed the needed tasks and learned the ticketing system. Set to work on the back log of tickets that needed to be trended and appropriately categorized. After two weeks the backlog of tickets were categorized and trended appropriately for the account to meet their SLA requirements resulting in the account receiving full payment for the work they performed but were unable to prove due to a manpower shortage.

Education

VMware ESXi 5.0 Configure, Manage, Install

New Horizons " WISE Software Packaging

New Horizons " Windows 2003 Administration Skills Update from Windows 2000

EDS Education Center, Boston, MA - MS SQL 6.5 Intensive 40 hour SQL Developer Training program Microsoft Curriculum

EDS Education Center, Boston, MA - MS SQL 6.5 Intensive 40 hour Administration Training program Microsoft Curriculum

Boston University Corporate Education Center, Tyngsboro, MA - NT 4.0 MCSE certification training course. 11 month intensive hands-on training.

Concord Carlisle Regional High School, Concord, MA

Professional Development

Boston Scientific " Managing Through Change

Boston Scientific " Managing Distributed Teams

Boston Scientific " Behavioral Based Interviewing

Boston Scientific " Delivering Effective Presentations

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