Manager Customer Service
Resume:
Dennis Meisinger
Email: *********@********.***
Address: 11S749 Book Rd
City: Naperville
State: IL
Zip: 60564
Country: USA
Phone: 630-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Dennis E. Meisinger
11 South 749 Book Rd.
Naperville, Illinois 60564
*********@********.***
SUMMARY
I am proven and effective in materials management and distribution with a talent for tracking and documenting inventory and operational costs. I am a strong strategist in situations which call for the development of systems to gain advantage for my company. I possess the ability to lead people by example and through mutual respect. My goal-oriented mentality, common sense, strong training and organizational skills allow me to optimize operations.
EXPERIENCE
US CENSUS BUREAU, Rockford, IL
CREW LEADER -OFFICE OPERATIONS SUPERVISOR 2009 - 2010
Temporary position offered in Joliet Region to assist in creation of address database for the upcoming Decennial Census in 2010. Managed a crew of 13 to 23 by daily scheduling their work areas and charting their progress, as well as processing payroll and other personnel issues using correct paperwork and working through the proper authority channels. Initiated a daily reporting procedure to document problems which became a standard for other crew leaders. Finished the project on time in spite of having a very problematic district and 25 to 35% more addresses to canvass than the other districts in the region. With minimum experience, began to process new applicants, including fingerprinting and new-hire paperwork. Trained and assisted in training three new groups. Was promoted to Supervisor for the Decennial Census and managed crews of clerks processing the census form returns.
US POSTAL SERVICE, Naperville, IL
RURAL CARRIER ASSOCIATE 2007-2012
Part time leading to career position. Currently mail carrier as backup on three routes and assisting on other routes as necessary in Naperville and Fox Valley (Aurora) locations. Also handled express deliveries when called upon.
NATURAL GEMS COMPANY, Plainfield, IL
CUSTOMER SERVICE 2007
Hired to take customer phone calls, receive and restock inventory, fill orders, prepare shipments, and general housekeeping.
SEARS, Aurora, IL
MPU ASSOCIATE 2006-Present
Part of Receiving Staff, unloading trucks, receiving and stocking inventory. Act as MPU Captain when necessary, and generally provide merchandise and customer assistance. Also trained to stock and supply valuable items kept in lockup. Other duties include housekeeping, such as baling cardboard for recycling and garbage compaction.
ADAMSKI ACCOUNTING, Hickory Hills, IL
OFFICE ASSISTANT 2005-2007
Hired primarily for collections, including phone and mail contacts and, where necessary, setting up litigation and attending courtroom proceedings. Also assisted in general and routine bookkeeping.
OAKBROOK ACADEMY OF MUSIC & ART, Oak Brook, IL
BUSINESS MANAGER 2004-2006
Part time position created by the Directors to handle banking, accounting, payroll, and day-to-day business matters. Quickly eliminated $20K accounts receivable by aggressive collection. Initiated many policies which resulted in better cash flow. Position increased to include Office Manager duties, such as client contact, teachers' issue resolution, and sales.
GREAT LAKES DREDGE & DOCK CO, Oak Brook, IL
WAREHOUSE MANAGER 2001-2004
Hired to fill vacancy at Keta Sea Defense Project in Ghana, West Africa. Found that inventory control, documentation, and reporting all insufficient or lacking. Immediately performed physical counts to provide stock accuracy. Maintained this level until end of project, when the final count was 99.95% book-to-physical. Initiated communication with home office by email, including sending requisitions on line for more speedy and efficient acquisition of parts. Developed tracking systems to ensure rapid and complete receipt of orders. Developed monthly and weekly reports to home office hitherto unavailable and much appreciated and admired. Later, reconstructed tables from existing paper to create inventory and fuel reports for the two years prior to arrival, and ultimately created End of Project Reports with credible numbers. Demobilized entire Warehouse stock, valued at nearly $2M, in one month, including offshore shipment of most of the material.
INDEPENDENT MACHINERY INC, Palatine, IL
PARTS MANAGER 2000-2001
Brought in to solve serious problems with inventory, primarily losses up to $70,000 each time inventory was counted, which turned out to be mostly due to poor accounting procedures. Developed new systems and immediately turned the problems around within four months. Simultaneously got inventory under control and devised systems to maintain an accurate book to physical. Helped the Accountant solve the frequent problems which had been occurring in the computer system by initializing a new version and transferring all the data to it. Changed the operating systems of the company which had led to the problems, thus eliminating the problems. Maximized the use of the computer system by using reporting systems and daily maintenance systems hitherto unused by other employees.
TEBEREBIE GOLDFIELDS LTD., Tarkwa, Ghana
WAREHOUSE SUPERINTENDENT 1996 - 1999
Hired as Supervisor of vehicle spare parts stores. Quickly rose to Superintendent of all stores. Moved all stock, totaling 16 million dollars in value, to one new building and eliminated waste by getting rid of duplicate buying. Changed receiving from a general mine-wide method to a centralized warehouse operation for better cost analysis, tracking, and reporting. Converted a database consisting of 25,000 line items from a stand alone PC to a networked business system, and later assisted the transition to a different mine-wide linked computer system. Spearheaded and maintained return programs, often involving off-shore shipping, which saved the company over a million dollars.
BLOCKBUSTER VIDEO, Naperville, Illinois
CRC 1995-1996
Part-time job to fill gap during career change. Quickly promoted to specially-created full-time position.
CAPITAL CITY DISTRIBUTION, INC., Madison, Wisconsin
BRANCH MANAGER 1987-1994
Directed all operations of the branch, including sales, scheduling, customer service, accounts receivable, banking, invoicing, trucking/trafficking, and shipping/receiving. Began when the customer base had eroded to 30 and, after talking to customers to determine their needs, problems and concerns, quickly increased the customer base to 250. Promoted accuracy in picks and billing matched by few warehouses in the country. Increased cash flow from $500,000 to $6,000,000 a year.
GLENWOOD DISTRIBUTION, Collinsville, Illinois
VICE PRESIDENT/WAREHOUSE MANAGER 1983-1987
Opened branch warehouse and created all systems used there.
JUST IMAGINE GRAPHIX LTD, Naperville, Illinois
PRESIDENT 1980-1985
Owned and operated publishing and distribution company in Chicago.
EDUCATION
MS, 1968, Higher Education/Biochemistry
Southern Illinois University, Carbondale, Illinois
BA, 1966, Zoology/German
Southern Illinois University, Carbondale, Illinois
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