Customer Service Maintenance

Gerry Wade

Email: *********@********.***

Address: **** ******** **

City: Rapid City

State: SD

Zip: 57702

Country: USA

Phone: 605-***-****

Skill Level: Management

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Gerry Wade

6910 Dunsmore Rd*Rapid City, SD 57702

OBJECTIVE: To obtain a full time position where my experience and skills can contribute to and enhance achievement of company objectives and goals.

SUMMARY: Extensive program management, leadership, and supervisory experience in the Solid Waste and Property Management industries. Career Retired United States Air Force veteran. Highly proficient at managing people and time sensitive projects, dependable, possess excellent time management, administrative, and communication skills. Microsoft Office, Windows environment, CITRIX, and proprietary software system savvy. Proven ability to multi-task, accustomed to working in a fast-paced environment. Dedicated professional, consistently meets established deadlines, solves problems practically and quickly. Respected administrator, team-player and trainer.

EXPERIENCE: WASTE CONNECTIONS, INC. 2008 to 2012

KIEFFER SANITATION

Dispatcher, Office Manager, Route Supervisor

- Coordinate daily efforts of 30+ vehicles, 18 drivers, and 3 office staff to meet quality

refuse collection and customer service standards.

- Compile monthly reports to document route productivity, revenue, and disposal

costs.

- Interview and hire new route drivers.

- Accounts Payable, Accounts Receivable, Billing, and Collections; process customer

payments and resolve issues.

- Establish new accounts and maintain existing in Route Manager system.

- Analyze monthly reports and correct errors prior to billing to maximize profit margin.

- Monitor spending to prevent cost overruns in accordance with monthly budget

guidelines.

- Review routes and modify to maximize productivity and reduce labor costs.

- Run refuse collection routes as required; possess Class B CDL with air brakes.

- Safety Committee Board Member and SMITH System Safe Driving Trainer certified,

monitor DRIVECAM and coach drivers on safe driving practices.

- Provide administrative support to maintenance staff to keep monthly fleet

maintenance requirements on track.

BARKER & LITTLE, INC. 2005 to 2008

Director of Maintenance

- Directed a 25-man maintenance staff and $1M per year warehouse supply and

maintenance operation in support of 1,100+ rental units in the state of SD.

- Interviewed and hired personnel to include management positions.

- Maintained standards to meet federal and state Housing Authority regulations.

- Assessed needs, bid, contracted, and allocated resources to manage projects to

completion. Netted 40% reduction in supply costs, 30% reduction in manpower, and

increased tenant occupancy rate from 38 to 98% during tenure.

- Inspected properties and scheduled maintenance utilizing YARDI Property software.

- Enforced safety plan in compliance with applicable OSHA standards, conducted worker

site safety surveys, and managed workers compensation claims.

- Prepared department budget and reports for strategic planning purposes.

- Supervised work and compliance issues for geographically separated sites and workers.

UNITED STATES AIR FORCE 1982 to 2005

E-8 Senior Master Sergeant

- Directly responsible for the combat readiness of 475 personnel and

29 B-1 aircraft, supervised all aspects of aircraft maintenance operations.

- Coordinated efforts of numerous AF agencies and DOD contractors to complete $45M

in new aircraft modifications. Complete 6 months early and $2M under budget.

- Enforced policies, prepared reports and briefed to upper echelon command.

- Set priorities and scheduled maintenance to meet operational flying goals, evaluated

performance and monitored spare parts status.

- Supervised 120 technicians ensuring accurate completion of scheduled and

unscheduled maintenance on 16 B-1 aircraft valued at $4.4B.

- Managed AF Supply System, $4.5M in support equipment, and operational stocks

valued at $500K in support of wing mission requirements.

- Safety Director in numerous assignments throughout career, highly familiar with OSHA

regulations and environmental compliance issues.

- Electro-Environmental system career field technician. Inspected, analyzed, and repaired 5

different types of aircraft in the AF inventory. Trained and certified new personnel.

EDUCATION: A.A.S., 1995, Community College of the Air Force

35 Semester Hours: AF Professional Development/Leadership Training

42 Semester Hours: (Various Studies) University of Maryland, City Colleges of Chicago, and National American University

SMITH System Driver Safety Training- System Certifier

RECOGNITION: Numerous AF awards and decorations during 23 year AF career

Distinguished Graduate AF Non-Commissioned Officer Academy

2009 Vision, Value, and Purpose Award- Waste Connections

2011 Integrity Award- Waste Connections

REFERENCES: Available upon request.

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