Customer Service Manager

Last Updated: Oct **, **** @ *:**pm

Seeking Job: Administration / Clerical Specialist

Position Desired: Administration/Clerical Specialist

Cover Letter:

Kingwood, Texas,

--

************@*****.***

Human Resources

Dear Employee Seeker:

I'm writing to express my interest in the position listed for your company. I have experience working with managers one-on-one, clients, and customers to build for the success of the business. While much of my experience has been in the customer service world, I understand the value of employee relations and my business experience will be an asset to your organization.

My experiences include, implementing the manager s needs and wants of the staff, supervision an intimate staff, providing customers with their needs and wants with urgency, entry-level computer programming, and troubleshooting with service technicians. As a recent graduate, my salary requirements are to seek the minimum rate of $, based on education, experience, and my ambition to work hard to do what it takes to implement strategies that further the success of your organization.

Experience has taught me how to build strong relationships with all departments at an organization. I have the ability to work within a team as well as cross-team. I can work with program engineers to entry-level employees training on the floor. I seek to be more than employee but an asset to what the company is striving for to embark on the world.

Thank you for your consideration.

Signature

Maisha Thomas

Education:

Masters of Business Education

Kaplan University

Chicago, IL

Graduate, 10/2012

Work History / Experience:

Kastle Systems Security V Houston, Texas Dec -

Alarmist

Assisting supervisors and managers with the daily functions of an inbound/outbound operation center.

Troubleshooting with security to determine if service is needed and formulating work orders that get sent out to technicians.

Writing daily reports that account for all activity that occurred during the shift worked.

Wal-Mart V Atascosita, Texas Nov - July

Cashier

Daily customer service situations dealing with concerns and comments

Cash handling with merchandise purchases

Processes bill payments and also cashes payroll checks

LabCorp - Houston, Texas Mar V May

Lab Assistant

Handled blood specimens to have them sent for testing

Data entered requisition forms from hospitals

On weekends would handle the received specimens and was responsible for the printing of reports to be handed to the manager

Sallie Mae V Killeen, Texas Nov V Feb

Customer Service Representative

Advised borrowers on the different options they have while in repayment of student loans

Received various types of payments including credit cards, checks, and western unions

Daily received a high volume of inbound phone calls

Skills:

Supervising an inbound/outbound operation center.

Identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Monitoring and maintaining a line of communication between corporate clients and our security.

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).

Ensuring a high level of customer service while maximizing productivity with minimum downtime.

Desired Compensation / Salary:

36000

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Contact Information

Contact: Maisha Thomas

Phone: --Kingwood, Texas, -- ************@*****.*** Human Re

Email: Email this Individual

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