Customer Service Manager

Caryl Johnston

Email: ********@************.***

Address:

City: Buckley

State: WA

Zip: 98331

Country: USA

Phone: 360-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable and friendly retail customer service specialist with management experience who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Educational Background:

High School Dipolma from OSIC, Seattle WA 1/2001 to 6/1979 (Aerospace Mechanical)

High School Dipolma from Highline High School, Seattle WA 1/2001 to 12/2012

Job History / Details:

Summary

Reliable and friendly retail customer service specialist with management experience who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Highlights

Detail-oriented

Time management

Organized

Excellent multi-tasker

Strong communication skills

Mathematical aptitude

Cash handling accuracy

Store opening and closing procedures

Team-oriented

Reliable

High-end fashion knowledge

Store planning and design

Inventory control procedures

Loss prevention

Display design

Personnel training and development

Superb sales professional

Store operations

Conflict resolution skills

Cheerful and energetic

Staff training and development

Accomplishments

Received multiple customer service awards.

Promoted to Department Manager after 6 months

Fulfilled supervisory duties when other department Managers were on vacation

Supervised staff of team member

Named Safety Team leader

Experience

January 2010 to Current

Rose's IGA Retail Grocery Store Buckley, WA

Cashier/ Customer Service Specialist

I work as a Customer Service Specialist performing a wide variety of duties as needed which include cash register, stocking shelves, inventory, customer service.

July 2008 to August 2009

Old Dominion Freight Lines Sumner, WA

Customer Service/ Receptionist/ Office Assistant

Answered incoming calls, directed customers to correct departments, quoted freight rates, tracked shipments, set appointments for department heads.

June 2005 to July 2008

Walmart Bonney Lake, WA

Department Manager

Started in Food Service area, and was promoted to inventory control specialist where I learned about store operations and procedures and was trained for a Department Manager position. Promoted to Apparel Department Manager, supervised staff, responsible for all aspects of managing the apparel section in a busy retail department store.

February 1990 to March 2000

All Star Excavating inc. Ravensdale, WA

Office Manager Co-Owner Excavating Company

Co-Owner of Excavating company. Worked as office manager, setting appointments, payroll, telephones, accounting, banking, performed all necessary tasks as needed to run company

Education

1979 OSIC Seattle, WA

Certificate Aerospace Mechanical

Attended trade school to learn Aerospace Mechanical for work at Boeing Company.

1978 Highline High School Burien, WA

High School Diploma

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