Customer Service Manager

Annette L Fast

Email: ********@**********.***

Address:

City: Denver

State: CO

Zip: 80219

Country: USA

Phone: 303-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Successful, Dedicated Professional with extensive experience in the coordination, planning, scheduling and management of an office. Proven ability to establish rapport and build relationships with people fro diverse backgrounds. Team player. Talent for training and counseling. Creative with a flair for orchestrating events. Fast learner. Adept at handling new challenges.

Educational Background:

High School Dipolma from Silver State High School, Lakewood CO 1/2001 to 5/1976 (government, bookkeeping,)

Job History / Details:

Professional Profile

Successful, Dedicated Professional with extensive experience in the coordination, planning, scheduling and management of an office. Proven ability to establish rapport and build relationships with people fro diverse backgrounds. Team player. Talent for training and counseling. Creative with a flair for orchestrating events. Fast learner. Adept at handling new challenges.

Core Qualifications

Results-oriented

Client-focused

Quick learner

Accounts Payable/Receivable

Computer-savvy

Microsoft Office

File/records maintenance

Statement Billings

Experience

November 2006 to November 2012

Abacus Accounting Center Lakewood, Colorado

Office Manager

Screened telephone calls and inquiries and directed them as appropriate.

Handled incoming and outgoing correspondence, including mail, email and faxes

Typed documents, updated and compiled information.

Set appointments for owner and CPA

Billing and A/R

Input for accountants as well as some payrolls, and tax information

Ordered supplies and whatever it took to keep the office running smoothly.

December 2001 to June 2006

Coldwell Banker Real Estate Academy

Director/ Manager

Provide high-level administration to students, staff and instructors Increased enrollment by more than 100 percentage with promotional offers and discounts Responsible for opening two additional campus's to better Accommodate larger classes and greater interest.

Initiated the development and design of the school website Personally accountable for all operational procedures from bookkeeping, licensing laws, human resources to customer service.

August 1998 to November 2001

Metro Brokers/ Advanced Concepts, Inc

Executive Assistant

Directly assisted Owner/ President of the company. Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, screening calls, all travel arrangements Organized all Holiday parties, Award Gala's and Company Picnics Proved track record of accurately completing research, reporting, information management, public relations, and business-development efforts within budget requirements.

July 1995 to February 1998

Mail Boxes Etc.

Manager

Managed several different locations for the Franchise Owners of Colorado, Wyoming and Montana. Played key role in financial recovery and sale for profit, resulting in re-sale of 3 locations. Handled all retail operations including staff, merchandising, bookkeeping, and ordering supplies Maintained a high level of customer service, damage control on lost and damaged shipments, notary, sales and inventory. Provided on-site training for new franchise owners.

October 1991 to October 1995

Phar-Mor Drug

Office Manager/ Assistant Store Manager Trainee

Helped stock, staff and open the second location in the Denver area.

Responsible for front-end merchandising, organization and appearance.

Hired and trained all cashiers as well as responsible for customer service.

Maintained bookkeeping and money for entire store.

Education

Silver State High School Lakewood, Colorado

High School Diploma

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