Customer Service Administrative Assistant

Linda Hoffman Administrative Assistant Resume Document Transcript

Linda J. Hoffman

**** ******* ***** **** *******, MN 55347 952-***-**** *****.*.*******@*****.***

ADMINISTRATIVE / OFFICE ASSISTANT

PROFESSIONAL ADMINISTRATIVE KEY SKILLS

Office Maintenance: Receptionist duties, internal correspondence distribution, maintained student s

files, supply replenishment, opening, closing, and securing the building

Office Equipment: Multi-line switchboard, fax machines, copy machines, scanners, U.S. Postal meter/

weight machine

Computer Software: All MS Office Tools/Microsoft Suite, MS Outlook & current Internet Browsers

Financial Services: Updated and delivered daily, weekly, and monthly financial return reports;

processed journal entries for unresolved credit card disputes

Operating Systems: Windows 2000, Windows 2003, Windows XP & Mainframe System

QUALIFICATION HIGHLIGHTS

Fast and efficient typing speed of 60-65 wpm Created new and maintained Returns

Data entry speed of 10,000 keystrokes Department database

Well-developed / demonstrated extensive Assisted with required internal audits

customer service skills Gathered, verified, and updated administrative

Coordinated meetings and conferences assistant duties

Nominated and selected as Rasmussen s Recorded and communicated weekly

activities coordinator meeting minutes

EDUCATION / SKILL TRAINING:

Associate Degree in Business Management

Normandale Community College, Bloomington, MN

Microsoft Office 2003 and 2007 / Business Writing / Administrative Assistant Training

Sales and Marketing / Human Resource Management coursework

Rasmussen College, Eden Prairie, MN

EMPLOYMENT HISTORY:

RASMUSSEN BUSINESS COLLEGE, Eden Prairie, MN 2006 to 2008

Administrative Assistant

Worked directly with Online Campus/Financial Aid Director; managers, admissions representatives, financial aid

coordinators, and students

Created and maintained complete and accurate student files in academic database and filing system for

over 1000 students; entered student data and posted grades and attendance; generated dean s and

honors student awards and letters, transcript requests, and enrollment verifications.

Performed front-desk reception duties: greeted visitors/presented professional customer service, operated

multi-line phone system, answered, screened, and routed incoming calls for the Online Division (400-500

calls per day).

Coordinated department events: meetings, charity events, and potlucks.

Handled and sorted incoming mail, responded to routine correspondence; managed office supplies.

MUSICLAND GROUP, Minnetonka, MN 1986 to 2006

Accounting Associate II Sales Audit, 2005-2006

Worked directly with Sales Audit Supervisor to research and resolve card disputes to prevent fraud and loss of

working capital; update disputes in Access database.

National Returns Clerk Buying Office, 1986 2005

Worked directly with National Music Buyers, returns supervisor; returns associates, and warehouse clerks to

process, update and key product return requests in mainframe system; update returns in Access database, and

produce financial reporting in Excel.

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