Customer Service Representative
Resume:
Confidential User
Email: ********@*****-********.***
Address:
City: Kansas City
State: MO
Zip: 64119
Country: USA
Phone: 816-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Qualified Pet Stylist and Customer Service Representative with exceptional multi-tasking and deadline-driven characteristics. Experienced in fast-paced customer service and call center environments. Personable and professional under pressure. Easily adaptable and eager to gain additional skills and experience.
Educational Background:
High School Dipolma from Winnetonka, Kansas City MO 1/2001 to 5/2010 (General)
Job History / Details:
Professional Profile
Qualified Pet Stylist and Customer Service Representative with exceptional multi-tasking and deadline-driven characteristics. Experienced in fast-paced customer service and call center environments. Personable and professional under pressure. Easily adaptable and eager to gain additional skills and experience.
Qualifications
Superior communication skills
Flexible scheduling
Inventory management background
Currency and coin counter
Proficient in SAM software (service appointment manager)
Dependable and reliable
Exceptional multi-tasker
Motivated team player
Strong work ethic
Superior organization skills
Relevant Experience
Assisted customers over the phone regarding store operations, product, promotions and orders.
Greeted customers upon entrance and handled all cash and credit transactions.
Proficient in the managing of the company database and verified, edited and modified members' information.
Supervised, directed and coordinated shift operations to efficiently meet production requirements.
Winner of the PETCO Employee Of The Month Award, three consecutive times.
Excellent at planning and coordinating events, with exceptional multi-tasking and organizational skills.
Work Experience
June 2010 to July 2011
Subway Kansas City, Mo
Shift leader
Shift supervisor and key holder responsible for coordinating deliveries, scheduling, resolving employee and customer complaints, managed currency from safe and payouts.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Monitored and trained new employees.
July 2011 to Current
PETCO Kansas City, Mo
Pet Stylist / Cashier /
Developed empathetic client relationships and earned reputation for exceeding sales goals.
Achieved highest percentage in sales, donations and company card clientèle.
Worked as a team member performing cashier duties, product assistance, cleaning, pricing, inventory and animal care.
Designed and suggested new display ideas to improve accessibility to merchandise and increase sales.
Gained knowledge in animal behavior, well-being and handling.
Certified pet stylist.
Collaborate with local animal shelters and veterinary offices to validate pet history and vaccinations.
February 2011 to July 2011
Dicks Sporting Goods Independence, Mo
Cashier/ Greeter / Customer Service
Educated customers on products and promotions.
Prevented store losses using awareness, attention to detail and exceptional customer service.
Excelled in exceeding daily credit card application goals.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
2010 Winnetonka Kansas City, Mo
High School Diploma
Emphatically enticed by the sciences. Curricular studies included; physical science, biology, chemistry, earth science and principles of biomedical science.
Likely to continue education in the field of science or medicine.
Affiliations
Worked periodically for a private day care. Developing skills of time management and organization in a relatively tenseness environment.
Volunteered at a local Independence animal shelter, beginning an education into animal behavior and infirmary care.
Have kept in good standing regard to all past employers/ management.
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