Customer Service Manager

Mario Blanco

Email: ********@********.***

Address:

City: Newbury Park

State: CA

Zip: 91320

Country: USA

Phone: 818-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant professional with 20 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Educational Background:

High School Dipolma from Glendale High School, Glendale CA 1/2001 to 6/1987 (Certificate Hotel & Resteraunt Management)

Job History / Details:

Work Experience

June 2010 to Current

Del Taco Santa Paula, CA

General Manager

In charge of daily operations, P&L's

Responsible for all R&M issues

Daily and monthly inventories

Control expenses, labor and food cost

Consistently adhered to quality expectations and standards.

Delivered exceptional, friendly and fast service.

Effectively used items in stock to decrease waste and profit loss

Checked in deliveries and signed off on products received.

Promoted and endorsed the company to bring in new business.

Completed opening and closing checklists according to set

standards

Actively complied with all health department regulations and rectified

issues immediately

Oversee training of assistant managers and new hires

May 1999 to April 2010

Burger King Thousand Oaks, CA

General Manager

In charge of daily store operations

Controlled P&L, labor and food costs

Delivered exceptional service by greeting and serving customers in a

timely, friendly manner

Managed closing duties, including restocking items and reconciliation

of the cash drawer,

Skillfully anticipated and addressed guests' service needs.illfully anticipated and addressed guests' service needs.

Consistently adhered to quality expectations and standards.

Delivered exceptional, friendly and fast service.

Effectively used items in stock to decrease waste and profit loss.

Checked in deliveries and signed off on products received.

Promoted and endorsed the company to bring in new business.

Payroll, training/ orientation of assistant managers and crew members.

December 1997 to April 1999

Burger King Thousand Oaks, CA

District Manager

Directed 6 stores

Controlled P&L labor and food costs

In charge of daily operations of all stores

Hire and trained managers

Hired contracted labor for store remodeling and latest updates.

Responsible for all R & M issues

Actively complied with all health department regulations and rectified

issues immediately

Promoted and endorsed the company to bring in new business.

April 1994 to January 1997

Classics Cafe Costa Mesa, CA

General Manager

In charge of full service operation restaurant

In charge of 45 employees

Controlled P&L's, labor and food costs

Hiring new employees and training

Regularly checked on guests to ensure satisfaction with each food course and beverages.

Consistently adhered to quality expectations and standards.

Delivered exceptional, friendly and fast service.

Effectively used items in stock to decrease waste and profit loss.

Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.

Checked in deliveries and signed off on products received.

Promoted and endorsed the company to bring in new business.

Completed opening and closing checklists according to set standards.

Actively complied with all health department regulations and rectified issues immediately.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Professional Summary

Restaurant professional with 20 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.

Organized, independent worker with strong time management skills.

Detail-oriented and able to learn new tasks quickly and effectively.

Highlights

Proficient in Fasfax, Aloha Systems and MS ExcelPoint of Sale (POS)

California Food Handlers card

Mathematical aptitude

Certificate of Hotel and Restaurant Management

Highly responsible and reliable

Exceptional interpersonal skills

Works well under pressure

Extensive hospitality background

Food safety understanding

Contact this candidate