Quality Control Management

Louise Williamson

Email: ********@**********.***

Address:

City: New Bern

State: NC

Zip: 28562

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Medical Interpreter with expertise in the management and quality control of Interpreter Services, implementation of interpreter products and services, organizational compliance, and staff and community education.

Educational Background:

High School Dipolma from University of Maryland, College Park MD 1/2001 to 8/2004 (Spanish)

Job History / Details:

Professional Overview

Accomplished Medical Interpreter with expertise in the management and quality control of Interpreter Services, implementation of interpreter products and services, organizational compliance, and staff and community education.

Core Qualifications

Fluent in Spanish

Extensive Medical Terminology Knowledge (Spanish/English)

Excellent Verbal and Written Communication

Time Management

Classroom Instruction

Staff Training

Vendor Management

Administrative Management

Policy/Program Development

Problem Solving

Social Perceptiveness

Goal Setting and Implementation

Culturally Competent and Sensitive

Speaking

Knowledge of Patient Privacy Laws

Knowledge of Cultural Policy Laws and Regulations

Accomplishments

Medical Interpreting:

Served as a medical interpreter for Spanish in all areas of the hospital, with focus on accuracy, conduit role, professionalism, and sensitivity for each patient

Coordinated all in-person interpreter requests for the hearing-impaired as well as the Limited English Proficient

People Management:

Encouraged and empowered staff to utilize appropriate interpreter services in accordance with regulatory requirements and hospital policy

In-serviced and supported staff and physicians on hospital language services responsibilities

Financial Management:

Reviewed every interpreter services invoice, only approving when every charge was accurate and accounted for

Participated in the Request For Proposal process to ensure that contracted vendor costs were suited to the hospital' and its unique demographic

Training

Initiated Qualified Bilingual Staff Program at Shady Grove Adventist Hospital which resulted in the appropriate certification of all staff interpreters

As a Program Facilitator, instructed groups of up to 30 bilingual employees, 4 times a year with training on proper modes of interpreting, ethics, legalities, standards of practice, and medical terminology

Implementation

Implemented new Over-the-Phone Interpreting system (Cyracom), hospital-wide, serving as the point of contact for any related questions or issues

Assisted in implementation of new electronic interpreter services tracking system that resulted in higher compliance rates and improved patient care

Educating:

Conducted Cultural Competency in-services and presentations across hospital departments and to hospital physicians to ensure compliance with federal, state, and local interpreter services requirements

Presented Cultural Diversity Module at New Employee Orientation to promote awareness and emphasize the proper use of interpreter services

Education

2004 University of Maryland College Park, Maryland

Bachelor of Arts Spanish

Experience

October 2005 to November 2012

Shady Grove Adventist Hospital Rockville, Maryland

Cultural Diversity Liaison

Served as the in-house Interpreter for Spanish, as well as the liaison for all issues related to Interpreter Services. Worked closely with the Center on Health Disparities to implement Interpreter Services products/equipment, introduce vendors, and implement programs, such as the Qualified Bilingual Staff Program. Responsible for educating hospital staff on available interpreter services to ensure hospital compliance with Federal, State, and Local Government requirements. Managed all Interpreter Services invoices for the hospital to ensure accurate billing and appropriate usage, and met with the Chief Nursing Executive monthly to review progress and discuss future plans and solutions.

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