Customer Service Management

Restraunt Management

Date: ****-**-**, **:**AM ***************@*****.***

Daniel Hofegartner

**** ****** **** #****, ******, Oklahoma 73089 916-***-**** ************@*****.***

Professional Summary

Dedicated food service worker proficient in customer service, food handling, preparation and point of sale(POS) transactions. Seeking restraint position with opportunities for advancement in management.

Skills

Quick Learner Effective Planner

Organized multi-tasker Food Presentation talent

Late-night Shift availability Cake decorating expertise

Good with numbers and math Institutional and batch cooking

Dedicated Team Player Fast and effective service worker

Accustomed to shift work Strong attention to safe food handling procedures

Work History

Shift Leader

Carl's Jr- Sacramento, CA 01/2012 to 10/2012

Operated the drive-through window and sales register quickly and effectively

Demonstrated integrity and honesty while interacting with guests, shift leaders, and managers

Built loyal clientele through friendly interactions and consistent appreciation

Maintained high standards of customer service during high-volume, fast paced operations

Soldier/Food Service Specialist 04/2010 to 10/2011

US Army, South Korea

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times

Performed battle drills, live combat exercises, and practiced MOS qualification in the field

Stored food in designated containers and storage areas to prevent spoilage or cross-contamination

Reported to all shifts wearing a neat, clean and unwrinkled uniform

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly

Performed all position responsibilities accurately and in a timely manner

Cashier/Server/Cook

McDonalds-Newcastle, OK 08/2009 to 04/2010

Consistently provided friendly guest services and heartfelt hospitality

Promptly and empathetically interacted with customers

Prepared fountain drinks and Ice cream items

Prepared all food orders with 2-3 minute time frame

Server/Cashier

McAlister's Deli-Shawnee/Edmond, OK 01/2009 to 09/2009

Assembled food orders while maintaining appropriate portion control

Verified that prepped food met all standards for quality and quantity

Handled currency and credit transactions quickly and accurately

Prepped items for later use to save staff time during busy hours.

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